[SOLVED] Troubleshooting missing PCI Drivers

[secondubly]

So I'm attempting to troubleshoot my girlfriend's pc crashing and I noticed she's missing some PCI drivers and an SM Bus Controller driver on her PC, but I don't know exactly where to download them from? The only thing plugged into any PCIe slot is her graphics card and that works fine and shows up in the device manager.

Her Device Manager screen shows this:

And her PC Specs are as follows:

Spoiler: PC Specs

Summary
        Operating System
            Windows 10 Pro 64-bit
        CPU
            Intel Core i7-11700 @ 2.50GHz    30 °C
            Skylake Technology
        RAM
            32.0GB
        Motherboard
            ASUSTeK COMPUTER INC. TUF GAMING H570-PRO WIFI (LGA1200)    22 °C
        Graphics
            LEN G25-10 (1920x1080@144Hz)
            LEN G25-10 (1920x1080@144Hz)
            4095MB NVIDIA GeForce RTX 3080 Ti (MSI)    40 °C
        Storage
            931GB Seagate ST1000DM010-2EP102 (SATA )    27 °C
            931GB Samsung SSD 980 1TB (Unknown (SSD))
        Optical Drives
            No optical disk drives detected
        Audio
            Razer BlackShark V2 Pro
Operating System
    Windows 10 Pro 64-bit
    Computer type: Desktop

It appears she's missing some PCI device drivers but installing the chipset motherboard drivers doesn't seem to fix it and I'm not sure what else to install from the motherboard website to get these to fix themselves?

The website for the motherboard is here: https://www.asus.com/Motherboards-C...g/TUF-GAMING-H570-PRO-WIFI/HelpDesk_Download/ I'm kind of at a loss and don't want to go installing random drivers in case things break.

 

[secondubly]

In case it is needed, I had her send over the dmp files she had, you can look at those here: https://www.dropbox.com/sh/lsh9dwrwhrf85si/AAAXglZ9odA6ZcRYF0UqgiTwa?dl=0

 

[Colif]

Could ask her to run this and see what it offers - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html
as the missing drivers are likely to be Intel

 

[secondubly]

Could ask her to run this and see what it offers - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html
as the missing drivers are likely to be Intel

It looks like their Intel drivers are up-to-date so I'm going to try to just reinstall all the drivers/software from the motherboard site and see if it fixes anything. I have a feeling something got skipped when the PC was setup and that might be the issue.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/e6jr028y/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	020222-9078-01.dmp (Feb 2 2022 - 21:52:45)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process running at time of crash: svchost.exe)
Uptime:	0 Day(s), 8 Hour(s), 44 Min(s), and 30 Sec(s)

File information:	020222-8390-01.dmp (Feb 2 2022 - 13:03:48)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 20 Hour(s), 45 Min(s), and 05 Sec(s)

File information:	020122-7984-01.dmp (Feb 1 2022 - 16:18:25)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process running at time of crash: RuntimeBroker.exe)
Uptime:	0 Day(s), 19 Hour(s), 08 Min(s), and 25 Sec(s)

File information:	013122-8687-01.dmp (Jan 31 2022 - 21:09:43)
Bugcheck:	SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:	memory_corruption (Process running at time of crash: GoogleUpdate.exe)
Uptime:	1 Day(s), 16 Hour(s), 57 Min(s), and 17 Sec(s)

File information:	013022-8937-01.dmp (Jan 30 2022 - 04:12:01)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process running at time of crash: chrome.exe)
Uptime:	2 Day(s), 2 Hour(s), 47 Min(s), and 52 Sec(s)

Possible support page: https://www.asus.com/us/Motherboard...aming/TUF-GAMING-H570-PRO-WIFI/HelpDesk_BIOS/
There is a BIOS update available for your system. You are using version 820 and the latest is version 1203. (That's only a single update despite huge differences in the version numbers.) Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

not often i see ram in that layout. Its okay, I looked in manual. link

could be the bios update will fix it, as your bios is dated 27th April but your version of Intel Management Engine interface is 8 months newer, it helps if they closer in age.

Some of the BSOD could be internet drivers.

Does she use WIFI or Ethernet cable?
while her WIFI/BT is up to date, her Ethernet drivers aren't Intel

May 26 2020

rt640x64.sys

Realtek NICDRV 8169 PCIe GBE Family Controller driver https://www.realtek.com/en/

download Win10 Auto Installation Program (NDIS) from under windows header here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

 

[dwd999]

The next file on the website list, the Serial IO drivers, is the file you need. l have a couple of similar motherboards and that's what works for me.

 

[secondubly]

The next file on the website list, the Serial IO drivers, is the file you need. l have a couple of similar motherboards and that's what works for me.

This comment isn't super clear, what do you mean when you say "website list"? And what drivers are you referring to specifically?

 

[secondubly]

not often i see ram in that layout. Its okay, I looked in manual. link

could be the bios update will fix it, as your bios is dated 27th April but your version of Intel Management Engine interface is 8 months newer, it helps if they closer in age.

Some of the BSOD could be internet drivers.

Does she use WIFI or Ethernet cable?
while her WIFI/BT is up to date, her Ethernet drivers aren't Intel

May 26 2020

rt640x64.sys

Realtek NICDRV 8169 PCIe GBE Family Controller driver https://www.realtek.com/en/

download Win10 Auto Installation Program (NDIS) from under windows header here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

We went through this step and it told us to repair/modify instead of a fresh install so I think these are the drivers we had installed already.

 

[secondubly]

Ok! So I managed to figure it out. It was actually a combination of Colif and dwd999's answers - turns out the drivers were on the motherboard website here: https://www.asus.com/Motherboards-C...g/TUF-GAMING-H570-PRO-WIFI/HelpDesk_Download/ under the chipset category but you had to expand the chipset category to see them all and we needed both the Serial IO drivers (Version 30.100.2051.37), the Intel ME drivers (Version 2047.100.0.1039) AND the regular old Intel Chipset drivers that were all the way at the bottom of the expanded list (Version 10.1.18634.8254) and needless to say that is the most confusing layout of drivers I think I've ever seen! But the PCIe drivers and Serial Bus drivers have all been installed and everything looks good to go so far! I appreciate everyone's help 🙏