I'm hoping people with more experience will help guide my next steps in how to troubleshoot a touchpad that has stopped working (buttons and mouse movements generate no response).
My laptop is an HP 14-df0023cl. I bought it refurbished in December 2019. My touchpad stopped working a week ago. My wife has the same laptop so my initial thought was to use hers to troubleshoot, which I did a few days ago. For clarity, I'll refer to my click board as non-working (though it's not a 100% settled).
I began by opening the insides of both laptops.
1. I took the non-working click board and inserted it into my wife's computer (2 zif connectors--one to touchpad and one to motherboard). Her computer was on at the time and her touchpad immediately stopped working.
2. I then took the working click board and inserted in my computer (same 2 connectors). My computer was off. When I powered on, my computer would not boot. I got the flashing caps lock light.
3. Not wanting to go further down the rabbit hole, I put everything back. Her touchpad is working fine. My computer boots fine but the touchpad remains broken (I don't mind using a usb mouse but want my touchpad back for the long term).
The clickboard is L24486-001.
What do people suggest for my next steps? Should I try the process again but different? What should I do differently? The clickboards seem to be in short supply. Should I buy one while they are still available?
Other information:
Windows 10 build 1909.
I uninstalled the touchpad driver via device manager and cannot get it back.
In device manger, the "I2C HID Device" has a code 10 error "This device cannot start". The error was there before I uninstalled the touchpad driver. I have tried updating the drivers to remedy the error (automatically through Windows, from the HP website, and in safe mode) but it remains.
I wasn't looking for it when laptop was opened up but I now think there was a ribbon glued to the touchpad (lightning port?) (for reference here's a disassemble video for the laptop--video will start at 1:50 and immediately shows the ribbons to the touchpad )
My laptop is an HP 14-df0023cl. I bought it refurbished in December 2019. My touchpad stopped working a week ago. My wife has the same laptop so my initial thought was to use hers to troubleshoot, which I did a few days ago. For clarity, I'll refer to my click board as non-working (though it's not a 100% settled).
I began by opening the insides of both laptops.
1. I took the non-working click board and inserted it into my wife's computer (2 zif connectors--one to touchpad and one to motherboard). Her computer was on at the time and her touchpad immediately stopped working.
2. I then took the working click board and inserted in my computer (same 2 connectors). My computer was off. When I powered on, my computer would not boot. I got the flashing caps lock light.
3. Not wanting to go further down the rabbit hole, I put everything back. Her touchpad is working fine. My computer boots fine but the touchpad remains broken (I don't mind using a usb mouse but want my touchpad back for the long term).
The clickboard is L24486-001.
What do people suggest for my next steps? Should I try the process again but different? What should I do differently? The clickboards seem to be in short supply. Should I buy one while they are still available?
Other information:
Windows 10 build 1909.
I uninstalled the touchpad driver via device manager and cannot get it back.
In device manger, the "I2C HID Device" has a code 10 error "This device cannot start". The error was there before I uninstalled the touchpad driver. I have tried updating the drivers to remedy the error (automatically through Windows, from the HP website, and in safe mode) but it remains.
I wasn't looking for it when laptop was opened up but I now think there was a ribbon glued to the touchpad (lightning port?) (for reference here's a disassemble video for the laptop--video will start at 1:50 and immediately shows the ribbons to the touchpad )