Trying to format New 4TB HD into NTFS but ends up as Raw

[akiramike]

Hi, I've got a new 4TB HD in my usb enclosure connect to a surface pro 4.

My surface can view the 4tb but after formatting into NTFS, the HD ends up being in Raw format instead.

I tried splitting it into two partitions but they both show up as raw as well. I've deleted and reformatted many times but the hd always ends up in raw format.

I used an old dock and I could only see 1.7TB of the 4TB but could easily format that 1.7TB into NTFS. This shows that at least the hard disk is working.

I am assuming the old dock only supports up to 2TB but the new dock says it supports 4TB on the box.

I used testdisk and it says: bad ending head chs and lba don't match.

Any other way to force format it into ntfs? Why does it default into raw everytime I format?

 

[SuperSoph_WD]

Welcome to the TH community, akiramike!

Unfortunately, it seems like your new HDD could be faulty. I'd strongly recommend you to contact the manufacturer's customer support and send an RMA to get a replacement from them. This error is most probably due to physical/internal hardware damage. There's no way to fix such failure by yourself.
Since the drive is relatively new, it should still be covered by the warranty.

Good luck & Happy Holidays!
SuperSoph_WD