First off I am fighting this response from them. They have zero proof this was from a surge, especially since the placeholder graphics card is working fine in the same system with the same power supply. Any component on a very complex PCB like a graphics card can go short circuit and kill one or several other components. Also to be clear, there is a visibly burnt component on the PCB (I can provide pics). Do they have a leg to stand on or are they trying to bully me out of an RMA in a very constrained GPU market?