[SOLVED] Tuf Dash F15 BSODs

[gnish_airi]

I recently bought tuf dash f15 and have been getting bsod again and again. I downgraded from windows 11 to 10, updated all the drivers to the latest ones but it didnt change anything. I have a suspicion that the Asus's armoury crate's smart switching between igpu and dgpu is causing this but theres no way to be sure.

Here are my minidump files from today. Cant link the previous ones as they got deleted when I downgraded my windows.

https://drive.google.com/file/d/1jJ5b7929w3HIvsY-sXW7dzvqSHtthbqw/view?usp=sharing

 

[Colif]

dumps may tell us but which one exactly
FX516PC
FX516PE
FX516PM
FX516PR

Asus always like to be difficult.

2021 ASUS TUF Dash F15｜Laptops For Gaming｜ASUS Australia

ASUS TUF Dash F15 puts powerful gaming in a super slim 19.9mm chassis. The latest 11th Gen Intel® Core™ i7 CPU and GeForce RTX™ 3070 GPU make gaming smooth on a blazing fast 240Hz display. 16.6 hours of battery lets you multitask more in a laptop light enough to carry into action anywhere.

www.asus.com

I will ask someone to convert dumps, he will reply later with a conversion I can read.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/d0szeof4/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	020322-9937-01.dmp (Feb 3 2022 - 06:18:00)
Bugcheck:	VIDEO_TDR_ERROR (116)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 16 Min(s), and 51 Sec(s)

File information:	020322-9500-01.dmp (Feb 3 2022 - 02:02:36)
Bugcheck:	VIDEO_MEMORY_MANAGEMENT_INTERNAL (10E)
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 12 Hour(s), 03 Min(s), and 21 Sec(s)

File information:	020322-9484-01.dmp (Feb 3 2022 - 07:08:56)
Bugcheck:	VIDEO_TDR_ERROR (116)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 11 Min(s), and 50 Sec(s)

File information:	020322-18671-01.dmp (Feb 3 2022 - 06:48:11)
Bugcheck:	VIDEO_MEMORY_MANAGEMENT_INTERNAL (10E)
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 25 Sec(s)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

dumps may tell us but which one exactly

PRODUCT: FX516PM

Possible system page: https://www.asus.com/us/Laptops/For-Gaming/TUF-Gaming/2021-ASUS-TUF-Dash-F15/
The ASUS website isn't working for me so I'm unable to determine if there is a BIOS update or not.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Model doesn't really matter when results so clear.
GPU drivers caused 2, other 2 are related to GPU memory
I can't say I have seen the error code: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Drivers might fix it though, I haven't seen error code before.
Its not a normal error to get just from drivers playing up, or I would have seen it by now.

its possible its a hardware error, it might be why the problem happens on 2 versions of windows.
Since its only new, you might want to contact Asus for repairs/replacement