Question Two front USB ports, only one working?

[yourtypicalbuilder]

Hey there. I have a case that has two usb 3.0 ports in the front panel and I plugged in the only usb 3.0 cable (connected to both) to the motherboard but only one works. I asked for a replacement and it’s the same thing. Someone help please. Thanks

 

[rgd1101]

what is the case model?

 

[yourtypicalbuilder]

what is the case model?

https://pcpartpicker.com/product/pwzFf7/metallic-gear-neo-air-atx-mid-tower-case-mg-ne520a_bk01

Manufacturer's product page [added by moderator]:

http://metallicgear.com/products/Neo-Air