Discussion two of the same isp under one roof on different accounts. my personal account has higher ping and packet loss despite having much higher download.

Sep 1, 2023
[Note: Moderator edit to break up one solid paragraph of text.]

Im lost.

i live with other people and have used there internet for a long time but decided id like to upgrade from there 25mbps overloaded (or so i thought) internet.

so i went to Nextlink (they are the only provider where i am) and asked for a seperate contract in the same household. the main reason i wanted to do this was so i can download games, play games, and stream 4k and have no issues,

however the packet loss issue is somehow worse i get a almost constant 1-3% on this internet aswell as the ping being doubled accross every game i play

. the two accounts have completely seperate wiring down to even having there own specific antennas next to eachother on the roof

. i have ran dozens of tracert tests, ping tests, tried multiple games on the two internets back to back just to see if it was the game servers.

i have power cycled everything multiple times, internet is relatively empty. only 3 devices 4 maximum. i have tried different ethernet cables,

i dont have another computer to test if the packet loss is just a hardware issue. but either way i cant think of anything to explain my ping being 70-90 when another account from the same company has half the ping usually 20-40.

ive tried researching this for hours and no one seems to have this same issue as me so i guess this is my last effort to try and figure this out.

thanks also just to add i have reached out to nextlink and they claim they test my internet remotely and see 0% packet loss and 30-40 ping.
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Update your post to include full system hardware specs and OS information.

Make and model information for modem, router, or modem/router if combined.

On your computer run "ipconfig /all" (without quotes) via the Command Prompt.

Also run "pathping" and "tracert"targeting Google at or

[Note: Pathping and tracert may take some time to run and complete.]

Post the results. You should be able to copy and paste the results without any need to retype it all.
Are you using ethernet cables in the house or wifi.

The problem is with any wifi even though they might be separate units they function on the same radio bands.

It also going to depend on how the WAN connection works. Is this simple wifi or is it some for of mobile broadband using say LTE.

If it is wifi there is no control over which device transmits so they all transmit at the same time. It really doesn't matter that you have seperate equipment it is very similar to have 2 stereos in the house. No matter how loud you turn them up they still stomp all over each other.

Now if this is mobile broadband and you use ethernet it is harder to say. The WAN radio bandwidth is still shared but the cell tower should control the 2 radio so they do not transmit at the same time.