News Two Ryzen 7 9800X3D CPUs burned out on X870 motherboards — vendor investigates the Ryzen burnout issues

[Admin]

Two user reports show burned Ryzen 7 9800X3D CPUs on MSI MAG X870 Tomahawk motherboards.

Two Ryzen 7 9800X3D CPUs burned out on X870 motherboards — vendor investigates the Ryzen burnout issues : Read more

 

[bit_user]

Some have noted the appearance of some pins being bent, which again suggests that poor electrical contact could've been the culprit. The CPU doesn't appear to have any deformation that would've caused the pin bending, so they were probably bent to begin with.

 

[BTM18]

The plastic frame is damaged. top left. The CPU was not installed correctly, or MB has a bad socket design/manufacture issues.

 

[ingtar33]

the damage to the socket seems to point to the chip being installed in the wrong orientation

 

[why_wolf]

There is of course also the danger that some small foreign object gets between the CPU and socket during install. Unlikely, but with the number of self installed CPUs in the world I'm sure there are at least a few failures from it.

 

[ThatMouse]

A popular YouTuber offered to buy the CPU, hopefully the motherboard too, but it looks like it was installed improperly. He was getting the no CPU error, so it was never even detected.

 

[raminpro]

The plastic frame is damaged. top left. The CPU was not installed correctly, or MB has a bad socket design/manufacture issues.

100% you are true , he insert cpu in wrong direct , then push cpu down hard (cpu,socket bend)
then put cpu in true place but bend couse short connection and pins cant connect cpu truley

note= cpu dont have ,dont pproduce volt ,so cpu cant harm socket

check jay2cent youtube ,he say this too

GGGGGUYS for create pc never do it yourself (high risk),,, go find pro assemble shop (if any harware has problem,they can change it soon for free)

 

[Elusive Ruse]

Looks like someone with no prior experience of building a PC who didn’t bother following a step by step guide either. That socket looks like a mess.

 

[Alvar "Miles" Udell]

However, the two photographs of the MAG X870 Tomahawk WiFi socket contain one interesting detail. Closer inspection shows that the socket's plastic borders appear to be damaged. The protruding plastic may have prevented the users from adequately setting the CPU into the socket. If that's the case, there may be a bad batch of MAG X870 Tomahawk WiFi with defective sockets.

Missing Some Intelligence
Might Suddenly Implode...

 

[newtechldtech]

AMD's mainstream Ryzen CPUs take advantage of a square form factor, making it very easy to install the CPU in the wrong orientation.

looking at the two pics . the user did not install it in the wrong orientation. look at the triangle mark on the edge of the socket and the burning landmarks on both the chip and socket.

 

[YSCCC]

looking at the two pics . the user did not install it in the wrong orientation. look at the triangle mark on the edge of the socket and the burning landmarks on both the chip and socket.

but the stepped notch looks like either it's defective, or the CPU is seating slightly riding on the notch or the side of the socket when the ILM locks down, which press and deform the socket? maybe it's a batch of defective socket, but will see if more cases pops out, something like this?
https://file1.hkepc.net/2024/11/source/14183723-55f44a4efffbc8edcfa8dd4.jpg

 

[bit_user]

looking at the two pics . the user did not install it in the wrong orientation. look at the triangle mark on the edge of the socket and the burning landmarks on both the chip and socket.

How do you know the user didn't initially put it in wrong, then fix it before installing the heatsink and turning it on? That could've been enough to cause the damage leading to this outcome.

 

[Notton]

The notches on the sides and burned areas align with correct orientation.
The damage on the left and top of the socket indicates the CPU wasn't seated properly (off by <1mm) and it crushed said damaged parts of the socket.
Either that, or the CPU socket was damaged/defective to begin with, which caused the misalignment.

 

[raminpro]

looking at the two pics . the user did not install it in the wrong orientation. look at the triangle mark on the edge of the socket and the burning landmarks on both the chip and socket.

step 1= he insert cpu wrong way , push hard cooler on it = bend sucket ,cpu

2- when dont work , open cooller, cpu , put it in true direction(but with bend) then tyrnon power again , motherboard pin cant connect cpu truley and shor connect happend

understand? he harm it in step 1 , in step 2 burn it

note= above 700 cpu 9800x3d sold in u.s amazon ,(asume 15000 in world in frist week)

 

[Kamen Rider Blade]

Spoiler: AHOC - HOW NOT TO BREAK YOUR 9800X3D

It's more than aligning the "Golden Triangles" to each other, make sure you have the two notches aligned properly.

AHOC tells you have to do it CORRECTLY, for those who don't know.

 

[TheHerald]

Nvidia 12vhpower not installed correctly - nvidia should have predicted that people will fail to connect it and should have made it safer.

Amd's socket killing chips, oh well it's the user not installing it correctly.

Okay.

 

[Moonstick2]

From the Reddit thread:

It looks like what happened was that when locking the ILM, it sprung back on the first try and caused the CPU to shift ever so slightly in the socket, pictured is the evidence of that.

The person didn't notice that fact, and tried locking the ILM a second time, by force, which crushed the socket's bottom key and parts of the frame, and slightly damaged the bottom of the CPU's interposer.

After locking it this way by force, the PC was turned on, shorting the power pins in the middle of the socket with things they shouldn't touch and... the rest is history

OP: Damn! I certainly could have done that.

Sounds like the OP remembers it springing back on the first try and having to force it on the second.

 

[SingleMethod]

Nvidia 12vhpower not installed correctly - nvidia should have predicted that people will fail to connect it and should have made it safer.

Amd's socket killing chips, oh well it's the user not installing it correctly.

Okay.

AMD users will do anything but blame the obvious culprit for the products failure.

Remember when their 7800x3D exploded, they still blamed the mobo manufacturer.

The common denominator in both cases has been AMD.

 

[Gururu]

AMD users will do anything but blame the obvious culprit for the products failure.

Remember when their 7800x3D exploded, they still blamed the mobo manufacturer.

The common denominator in both cases has been AMD.

Yes, lots of speculation from looking at a couple pics. If the configurations lead to problematic installs, we will see a lot more of these from consumers a la Nvidia power cord burn outs.

 

[Loadedaxe]

It looks like user error, just my opinion. I haven't built an AM5 system so I do not know what it is like to socket an AM5 cpu, but if it were a major issue I think there would be more reports of it as that MB is one of the best selling boards. Maybe someone who has built an AM5 system can comment on how easy it would be to install the cpu incorrectly. Something is a miss, If that cpu socket was like that out of the box I would have definitely noticed it.

 

[JakeTheMate]

Nvidia 12vhpower not installed correctly - nvidia should have predicted that people will fail to connect it and should have made it safer.

Amd's socket killing chips, oh well it's the user not installing it correctly.

Okay.

So you see installing a CPU as the same technical level as plugging in a power cable.

Okay.

 

[YSCCC]

Nevertheless it will be the interesting for GN’s investigation, if it will be easily mislead as in the NVIDIA plug issue, it will be mercilessly revealed, part of the 12Vhpwr connector debacle was from the fact that after all those investigations it’s is very easy to wank it out after making sure the latch is clicked and burn it during cable management, and that the official adapter needing a 35mm minimal mm bending clearance being essentially being impossible due to the size of 90% of tower cases out there.
Also it will be interesting to see if the 7800 issue is somehow repeated as in the silicon is melted also instead of only burnt pads

 

[bit_user]

AMD users will do anything but blame the obvious culprit for the products failure.

Intel fans will attack AMD at every opportunity and do everything possible to trash their reputation.

Intel's socket bending is a real deficiency of their previous and current platform, if you want to talk about socket design flaws. Unlike in this case, the evidence there is quite clear.

Remember when their 7800x3D exploded, they still blamed the mobo manufacturer.

When motherboards provided Raptor Lake too much voltage, Intel blamed them as well.

 

[jlake3]

Nvidia 12vhpower not installed correctly - nvidia should have predicted that people will fail to connect it and should have made it safer.

Amd's socket killing chips, oh well it's the user not installing it correctly.

Okay.

LGA sockets are also used by Intel, and have been known for being fragile during installation since forever, but once it’s in they’re generally fine and never need touched. PGA sockets cannot achieve the same pin density, so the only other option at the moment is soldered CPUs.

12VHPWR was a replacement to an existing standard that was considered very reliable and was already capable of delivering 600W, albeit with a very bulky 4 connectors. It has a low safety margin, provides less feedback than the previous standard, things like “managing your cables after connecting them” can cause the connector to back out enough for catastrophic failure, and there’s been multiple recalls for bad cables and adapters.

 

[TheHerald]

LGA sockets are also used by Intel, and have been known for being fragile during installation since forever, but once it’s in they’re generally fine and never need touched. PGA sockets cannot achieve the same pin density, so the only other option at the moment is soldered CPUs.

12VHPWR was a replacement to an existing standard that was considered very reliable and was already capable of delivering 600W, albeit with a very bulky 4 connectors. It has a low safety margin, provides less feedback than the previous standard, things like “managing your cables after connecting them” can cause the connector to back out enough for catastrophic failure, and there’s been multiple recalls for bad cables and adapters.

That's a very common misconception but it's not true. Once it's plugged in properly, you cannot accidentally "back it out". I don't know where people get this information from but it's not true. I assume you haven't used it, you just read it from other folks spreading this misinformation.


Quite the opposite, it's the 8pins that are easy to back out accidentally. No chance in hell you are doing it with the 12vhpwr unless you are already causing catastrophic damage to either the GPU or the mobo.

Of course the rest of the post is also questionable. Provides less feedback than the old 8pin? Really? Those provided literally no feedback...