Question Two Steam Games Crashing on Startup

ZachW

Prominent
Jun 18, 2020
10
0
510
0
I am having issues with two games in my steam library. Tekken 7 and Black Ops 3. To start with Tekken, I have never been able to play this game. It crashes on launch every time. Black Ops 3 I have had for a while and put 60+ hours into the game. All of a sudden, it now starts to crash on launch with the addition of asking me if I would like to start the game in safe mode. Hitting either yes or no provides the same result: instant crash. The number of times I've verified game files, made exceptions in my antivirus, uninstalled/reinstalled the games, scanned windows files in the cmd is insane. Upon locating and analyzing the crash .dmp files for both games, this is what I have found.

Tekken 7 gives me: FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_pid.dll!PID_EffectOperation

Black Ops 3 gives me: SOFTWARE_NX_FAULT_c0000005_blackops3.exe!unknown_error_in_process
 

ZachW

Prominent
Jun 18, 2020
10
0
510
0
in both cases its access violation
run sfc /scannow to repair windows (if its corrupt)
rescan your games through steam to redownload corrupted game files (if any)
reinstall redistributables https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0
I completed all steps and it did not work. It may be worth noting that Black Ops 3 would work when I start windows in safe mode. Tekken however, does not work in safe mode.

Here are my specs as well:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19042, Installed 20210314084037.000000-240
Processor: AMD Ryzen 5 3600 6-Core Processor, AMD64 Family 23 Model 113 Stepping 0, CPU Count: 12
Total Physical RAM: 32 GB
Graphics Card: NVIDIA GeForce RTX 2060 SUPER
Hard Drives: C: 111 GB (20 GB Free); D: 931 GB (419 GB Free); E: 3726 GB (2401 GB Free);
Motherboard: ASUSTeK COMPUTER INC. ROG STRIX B350-F GAMING, ver Rev X.0x, s/n 180733501400633
System: American Megatrends Inc., ver ALASKA - 1072009, s/n System Serial Number
Antivirus: Security Suite by F-Secure, Disabled
 
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