I still do not agree.
Most Windows versions consumers are running are OEM versions; those come without any support from Microsoft. If the product does not work properly, Microsoft will not even talk to you but say "contact your OEM supplier for support". If you do that, they will not talk to you or discuss the problem until you've wiped your entire harddrive by using their restore cd/dvd. That cd/dvd is not a clean Windows install but rather an integrated package with lots of spyware, adware, bloatware and other *** you don't need, didn't ask for and don't want. Is that called support?
For open source versions of Linux, especially Ubuntu, there is support, in the form of a central website with lots of information and a forum where you can ask just about any question no matter if it falls slightly outside the scope of the operating system itself. In most cases, the issue you're having already has a solution or workaround found using google.
The only substitute Microsoft offers is their Knowledge Base, which is a good reference for many issues but cannot replace a user support forum since you cannot ask any questions and is limited to the core operating system itself.
While ofcourse many forums exist where you can ask questions about Windows, like this forum, it's all unofficial whereas with Ubuntu and other free open source operating systems, you do have official forums. A central place where every user of that OS should be able to get at least an answer to the issue he/she is having.
So i would conclude that in reality, Linux users do get support whereas Microsoft Windows users are cleaverly put in a position where they don't have (official) support. Even if you pay six times as much for Windows to get support, i'm sure they won't be as helpful as the people i've met on the Ubuntu forums; they really want to help you, depending on the case ofcourse.
I can expect the FOSS community to care about their users, i cannot expect the same from Microsoft. Their only goal is making shitloads of money, and they've done that breaking the law or barely breaking the law. Time for people to open their eyes and see they do have a choice and there is an alternative.