Had my delivery email sent out to me at 3am on 18/07/12 providing a TNT tracking number, when I checked the tracking number on the TNT website I found that my Nexus 7 was due for delivery on the 19/07/12 between 0900-1800. I promptly booked a day off work to get my hands on this much anticipated device.
When nothing had arrived by 1500 I started to worry a little & contacted the depot it had shipped from (Birmingham) & spoke to a nice lady who informed me that my parcel was on the vehicle & that the driver only had 4 deliveries left.
I waited for another hour (1615) before contacting TNT again, this time my parcel did not seem to be on the vehicle & could not be traced, so I asked to speak to a supervisor & was put through to a very helpful guy called Trevor, this guy said he would try to locate my parcel & if found would send it out on a van asap.
I waited until 1945 before ringing once more, Trevor still had not located my parcel, but assured me he would keep on looking. I rang again at 2215 Still & no luck in finding anything, so I contacted Google on the 0800 number, they listened to me & sent me an email apologising for my nexus 7 going missing & saying that, In order to issue a replacement for your purchase from devices on Google Play, we need your consent to disable your device, I duly gave my consent, knowing that if the device turned up it would not be disabled until my replacement arrived, leaving my time to contact Google to let them know the problem had been resolved.
I rang TNT the following morning for a further update & was told my parcel had been found & was out for shipping, I checked my tracking number on the TNT site & this was confirmed, (and still is as of 22/07/12, site still says out for delivery) I asked if they could make me the 1st delivery as I had to go to work & was told they would do their best. I left for work & 1 hour later my wife rang me to say TNT had called & they had made a mistake, the parcel had not shipped after all, & it had been a mistake. I waited until I had finished work for the day & phoned TNT again, this time I spoke to another helpful, sympathetic & apologetic guy called Scott & the upshot was my parcel could not be found & the matter had been passed to the head of security.
I then called Google again to see what the state of my replacement was, only to be told they do not know & cannot do anything until their internal investigation has been completed.
So in summary I lost a day off work, I lost my chance to be an early Nexus 7 adopter & I lost hours on my phone to two companies that have both failed to give me any sort of satisfaction & I think most importantly I have lost any faith I had in Google to resolve my problem, as I still have no idea when I will get my Nexus 7 that I ordered on the 29/06/12.
I know it is not the fault of Google that the device went missing, but how hard would it be for them to give me a date for a new delivery, especially knowing that the missing device once disabled by them will be essentially useless. I would also like to say that Google & TNT have both acted in a very professional manner but that does not alter that fact that my problems have not been resolved.
Maybe I am just unlucky