Unable to boot PC into Windows

Shekari

Reputable
Mar 18, 2015
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4,510
Hey!

Last night, my longstanding PC of several years froze, whilst browsing the internet. This is the first time it has ever frozen like this, though it has recently (last month or so) been experiencing small pauses where video and sound will freeze for a few seconds then resume. I allowed the PC to sit frozen for a few minutes, before giving up and shutting the computer down, and going to bed.

Today, I'm unable to get the computer to load into Windows. It will hang indefinitely on the Windows logo. Using safe mode, it wall stop after loading the file "CLASSPNP.sys". Using the repair mode (accessed by F8) the computer will reach the Windows loading screen the the progress bar, then blackscreen indefinitely.

Initially I attempted to boot Windows from the system disk, and was able to reach the repair screen a couple of times, where it prompted me to restart the PC to apply repairs. After doing so, I'm no longer able to the reach the menus on the system disk, as the computer will hang on the Windows logo, as with the standard boot. My main goal has been to attempt to do a full reinstall of windows, however I'm unable to get to a somewhere where I can do this.

During the restarts necessary to try and boot Windows, the computer has been occasionally (once every 4 or 5 starts) power cycling on startup. It will cycle once, then start into BIOS. This has never occurred previously.

I have checked that BIOS is updated, which it is.

I have created a drive with an image of Hiren's Boot CD, and used a few of the tools on there, without much success. I've used the Memtest86+ to test memory, which reported 0 errors. I have also attempted to boot into the Windows XP Image on this CD, however this failed; going to bluescreen with an error for Partmgr.sys. I haven't used many of the other tools on this CD, as I do not feel confident them.

BIOS is reporting that the processor is at a standard temperature, 30-40 degrees.

I have checked the CMOS battery, and this seems to be fine, outputting 3.0V.

I experimented with removing components from the system, and discovered that if the Video card is unplugged from the power, the computer will begin to power cycle endlessly, and will never output any video. This makes me lean towards the PSU being at least part of the problem, though I don't know if it could be responsible for everything.

Nothing has changed on the PC recently, the most recent hardware changes were made over a year ago. No major software updates have been done recently either.

I've basically reached the limit of my troubleshooting capability at this point, so any help would be very appreciated.

PC Specs:
Motherboard: Gigabyte H61M-D2H-USB3
Processor: i5-3570K
Memory: 2 x Kingston khx1600c9d3b1/4g 4 gig
Video Card: Gigabyte GTX 960 4GB - GV-N960OC-4GD
Hard Drives: OCZ Vector150 SSD - OS Drive, OCZ Trion100 SSD, Seagate ST500DM002 HDD
PSU: CorsairCX600; this unit is now roughly 6 years old so will be next on the list to replace, regardless of whether it is the cause of these issues.
 
1| When subjecting the system to Memtest86+ testing, I'm assuming you let it run for at least 10 passes?

2| The age of the PSU and it's make and model is the cause for concern and IMHO is the likely cause of the system producing the stutters. You should see improvement with a new PSU of reliable build quality dropped into your system.

3| You forgot to mention the OS version for Windows. Are you on Windows 10?

You may want to read through these:
http://www.realhardtechx.com/index_archivos/Page362.htm
www.tomshardware.com/forum/id-2547993/psu-tier-list.html?_ga=2.109435980.855997785.1493899080-346583645.1472053533
To get a better understanding of how much power your system will need and what to look for when shopping for a PSU. Try and pick a unit as close to Tier 1 as possible.

 

Thanks for the response!

1) I did not, I've got it running again now, see if the extra passes pick anything up

2) I'll have a read of the links you added, since its old anyways I may just pick one up now.

3) Right yeah, its running Windows 7 currently.
 
So,

I completed 10 passes using Memtest86+, no errors were turned up through that.

I have purchased a new PSU (Corsair RM850X) and fitted it onto the machine.

This does not appear to have affected the issues at the moment. I still cannot get it to boot past the Windows logo, and it will still intermittently power cycle on startup (1 in 4 or 5). It also still experiences the constant power cycling when the video card is removed from the system.
 
I've managed to get the computer to boot up. Whilst the drive which the OS was installed on is disconnected, I was able to install Windows onto one of the other drives, and get the PC to boot up and run, seemingly as normal.

Everything seems to function as normal with only the 2 drives that were not the original OS, however if that drive is plugged back in, the computer will fail to start, regardless of what the boot order is.

So it seems the problem can be isolated to this drive. What I would like to do now is to format this drive, and see if can be used after this, or if the drive is completely busted. I'm not sure if this is possible, as if the drive is connected on startup the PC will not boot, and if connected whilst the PC is running, it doesn't appear to show up.

How this could be the cause of the power cycling issues I do not understand.