Unable to diagnose audio bug

Dimpl

Honorable
Jan 27, 2014
2
0
10,510
Sometimes, when switching from headphones to speakers, something happens to my audio. I no longer receive notifications that a device has been plugged in or unplugged, and doing anything on the computer involving audio causes the corresponding program to hang. Examples:

VLC will not play (stuck at 0:00), and cannot be closed (I have to kill the process). It doesn't hang, it just won't close.

Trying to adjust the volume crashes the volume mixer.

Flash and the flash plugin for firefox stop responding.

When I turn off the computer, it appears to shut down as normal, but the lights on the box never turn off (I have to force a power off by holding the button).

I cannot kill the Realtek HD Audio Manager (access is denied).


The biggest issue I'm having is that I can't find the cause. The event viewer doesn't contain logs of any relevant errors after the issue occurs and my audio drivers claim to be up to date. How should I go about diagnosing this issue?

I am running Windows 10, mobo is ASRock Z77E-ITX.
 
Solution
Hi,

Please do try to uninstall/reinstall the latest sound driver for your PC that may do the trick.
- Start by running Windows Update and install all the updates available.
- Next is to open Device Manager and uninstall the Sound driver.
- Once uninstalled, download and install the latest driver.
- Here's the link: http://66.226.78.22/downloadsite/Drivers/All/Audio/Realtek_Audio(v7560).zip
- Once installed reboot your PC for all the changes to take effect.
- After the reboot set your default Playback Device then test it again.

Hopefully this will help. :)
Hi,

Please do try to uninstall/reinstall the latest sound driver for your PC that may do the trick.
- Start by running Windows Update and install all the updates available.
- Next is to open Device Manager and uninstall the Sound driver.
- Once uninstalled, download and install the latest driver.
- Here's the link: http://66.226.78.22/downloadsite/Drivers/All/Audio/Realtek_Audio(v7560).zip
- Once installed reboot your PC for all the changes to take effect.
- After the reboot set your default Playback Device then test it again.

Hopefully this will help. :)
 
Solution


Thanks! I haven't been able to reproduce the problem since trying this. The link you provided didn't work for me, I got the drivers from here: http://www.realtek.com.tw/downloads/
 

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