Unable to install ATI driver - AXR9 280 3gbd5-t2dhe

[Djak372]

Description of the problem : I have received my new AXR9 280 3gbd5-t2dhe. I installed it properly and booted the computer.

The Graphic's card displays white/blue/purple vertical lines on the screen. These lines change positions when I change the resolution.

ATI driver does not show up under ''display devices'' in the device manager.

Everytime I try to install the driver, the screen goes completely blue/purple/white, and I have to force reset. After that, the ATI driver still doesn't show up in Device manager.

Only ''basic windows diplay adapter'' shows up in Device manager.

GPU : AXR9 280 3gbd5-t2dhe
Motherboard : ASUS B85M-E/SCM
CPU : Intel I5-4460
RAM : 8G Kingston 1866 Mhz
SSD : 120G Neutron GTX Corsair
PSU : Corsair HX650

 

[Shaun o]

The cause of this may likely be that you are running the on board graphics chip set of the motherboard in tandem with your Pci-e based card ATI 280 by the look of it.

First go into your bios of the motherboard, and check that the first device to be initialized in the graphics interface type options is set to Pci-e.
Meaning the Ati 280 card in the Pci-e slot of the mobo.

If you have another option, and you may have to in fact turn off the on board graphics solution of the motherboard.
Then turn it off if the option is there, some boards in the bios have the option to run both, the on board and the Pci-e based card at the same time.

But it can often lead to the problems you are seeing.
Like when you install the ATI driver it fails to install. Or does not show in device manager as a ATI card.

Also check your current revision of the bios firmware installed on your board. It may require an update for it to function right with a ATI 280 based Pci-e card. Again some boards required the update for it to function right, but it looks to me like the first solution should solve the problem ok.

 

[Djak372]

The cause of this may likely be that you are running the on board graphics chip set of the motherboard in tandem with your Pci-e based card ATI 280 by the look of it.

First go into your bios of the motherboard, and check that the first device to be initialized in the option is set to Pci-e.
Meaning the Ati 280 card in the Pci-e slot of the mobo.

If you have another option, and you may have to in fact turn off the on board graphics solution of the motherboard.
Then turn it off, some boards in the bios have the option to run both the on board and the Pci-e based card at the same time.

But it can often lead to the problems you are seeing.

I will try this right away. I hope I find it as my motherboard BIOS is not very easy to use.

Be back with results in 5 min.

 

[Djak372]

Alright so changing the default graphics to PCI-E did not change the vertical lines. This time the screen stayed completely black after the windows logo screen (no login afterwards).

But, I tried to boot by setting the graphics diplay to the on-board diplay by default, while keeping the card in. I now see ''R9 200'' under display adapters.

 

[Shaun o]

Oopsy. I forgot to say, my bad.
That if you installed all the drivers off the mobo cd.
Then you would of installed the driver for the on board graphics of the mobo.

You need to uninstall the driver in windows for the on board based graphics solution.
Then set in the bios, the primary graphics device to Pci-e. And as I said if there is an option to turn off that graphics solution of the motherboard.

When you restart, it should take a while, but it should come up and the ATI based 280 card will display as a PCI-e graphics card. Or a standard graphics adapter. Good way to to check, is to look in device manager under display adapters.
Go to ATI and download the latest driver for your 280 ATI based graphics card.
Install. Should clear things up.

If it still persists, and the card is new and you just put it in, some times the cause of it can be due to a lack of power from your PSU. so check the eight pins 12v are connected to pci-e the card edge
And that if the mobo has an extra 12v 8pin power phase block, that it is connected, located near or around the cpu socket of your mobo,Because it provides 75w of power to the Pci-e based card slot on the board. An under powered card can display images like you see.


If it still persists after all of the checks, then the lines you are seeing if colored can mean that the video memory of the PCi-e based card is not working right, so RMA the card back to where you bought it.

 

[Djak372]

Uninstalling the drivers did not help.

The PSU does have the 8 pin and 6 pin needed to the graphics card.

On the other hand, the only connector near the CPU is a 4 pin (it says its for the CPU fan). It says it's and ATX 12V (only 4 pin).

My motherboard is an ''ASUS B85M-E/SCM'' http://www.asus.com/ca-en/Motherboards/B85ME/

Also, I tried installing the latest ATI driver while running the onboard graphics diplay with the card in the socket, and it froze during the driver installation.