unable to login on origin account

[Rui Neves]

hi ,
a few days ago i had to factory reset my android and the Google authenticator is no longer connected to origin , and i can´t login on origin anymore . is there anyway to sync the Google authenticator with origin again?

thanks in advance

 

[getochkn]

I had this with a different app. Ended up haivng to contact the company via their support and have them disable the 2-factor authorization for me.

 

[Rui Neves]

I had this with a different app. Ended up haivng to contact the company via their support and have them disable the 2-factor authorization for me.

thanks for your answer , EA finally called me after like 1h waiting