unable to ping wireless gateway

[ashraf siddiqui]

I have a basic network setup for home, 1 beetel wifi modem provided by SP.
I use wifi to connect through internet, when i connect my laptop internet keeps dropping for every couple of seconds. my laptop isnt pinging wifi gateway (request timed out) though its still connected to modem. and it gets reply for couple of secs only.
I also connect my mobile through wifi it works perfect.
Is there any problem with wifi adaptor? do i need to upgrade?
I have tried to configure statically but no joy. Please help.

 

[fyrye]

Most routers have built in firewalls that by default are set to drop/ignore ping requests some even do so from the internal network.
You will likely see a ping response as the router is initializing after which the firewall will turn on and deny all other requests.

Be sure to check the lights on the modem to ensure the LEDs are blinking in the affirmative for connectivity.

I would call the ISP to troubleshoot the issue, any number of issues may have occurred. Static on the line, modem hit by lightning, etc, etc. If anything they can test the signal strength to the router and tell you if there is any issues and send a service tech out to fix the issue.

 

[ashraf siddiqui]

Try uninstalling and reinstalling driver/software for wifi adapter.

If it is an internal laptop card, make sure the lilttle antenna leads did not come off the card.

Otherwise replace wireless adapter.

Let me first thankyou for responding to my query. I really appreciate your efforts.
I am afraid it din't work, have tried reinstalling drivers but its still the same., and I also did check the antenna thing but nothing is hanging out, although I haven't opened my laptop as I'm scared to death.
One thing to bring u in notice that when I boot up my laptop for the first time its working awesome but later after sometime let us say may be untill 10 mins problem starts again.
my signal vary from fair-good. When I sit just beside my router it works fine only when i move away for just 10 feets it starts giving problems.
I have also tried to contact my SP but to be honest they do nothing, as all other devices works fine, including my cell phone.

 

[ashraf siddiqui]

Most routers have built in firewalls that by default are set to drop/ignore ping requests some even do so from the internal network.
You will likely see a ping response as the router is initializing after which the firewall will turn on and deny all other requests.

Be sure to check the lights on the modem to ensure the LEDs are blinking in the affirmative for connectivity.

I would call the ISP to troubleshoot the issue, any number of issues may have occurred. Static on the line, modem hit by lightning, etc, etc. If anything they can test the signal strength to the router and tell you if there is any issues and send a service tech out to fix the issue.

Lights on the modem does blinks but only when I browse/download anything on internet., Otherwise its just constant as if there is no traffic flow.

 

[ashraf siddiqui]

For the sake of ensuring it is nothing wrong with TCP/IP stack or any software, connect the laptop via ethernet to make sure that functions ok.

Also it would be a good idea to take your laptop to someplace with wifi and see if it is has the same problems.

If it works fine via ethernet but has the same issues on another network then it is deffinatly your wireless adapter. You can get a usb one, but those are underpowered and do not perform as well as the internal cards. Internal card for a modern laptop are fairly cheap (I got an upgraded one for my laptop that is dual band + bluetooth for $25 off amazon); You will have to "open" your laptop, but the wireless card is always under the removible pannel at the bottom, and you just carefully remove the antenna leads from the card, take out the one or two screws and it will come right out. If you have any more questions on it just let me know what make/model your laptop and can get you all the info you need.

I guess its the same with other wifi with good-fair signal because when I go to my friends place sometime at weekends it does the same. And my laptop is just 4 months old.
Make/model : ASUS K55V,
wifi adapter : Atheros AR9485WB-EG Wireless Network Adapter

 

[ashraf siddiqui]

You are in luck as far as taking it apart, I have an ASUS K55E laptop and they are super easy, three screws and then just slide the panel towards the front of the laptop.

Here is the card I got: http://www.amazon.com/gp/product/B007QXLIWI/ref=oh_details_o04_s00_i00?ie=UTF8&psc=1

If you want to go that route I can even send you pictures of the process.

Go ahead and test the ethernet route though first.

Do you really think its my wifi adaptor?
then i would order the one which u advised. Lets see if it helps...
Thanks a lot for your efforts...

 

[ashraf siddiqui]

If your computer works fine with ethernet, but stumbles with wifi the way it does and it is your laptop and not your network, then the problem is either the card or the motherboard slot, and the wireless card being bad is signicicantly the more probable item.

Yes it does work absolutely fine on ethernet connection, like I mentioned earlier. It also works fine when I sit just next to modem. Only happens when signal ranges from good - fair or 10 feet away from the modem.

 

[fyrye]

Agreed, if all other devices are working fine wirelessly, and you experience the same connectivity issues on other hotspots, it is more than likely the PC/Adapter that is giving you issue. Sounds like you got a touchy adapter that is dropping signals at -70 RSSI, which I have seen, most adapters won't drop until around -80 RSSI.

Switching from wireless to wired ethernet is a whole different story and not really accurate for testing the connectivity as each adapter can have different settings and virtualization in the operating system.
For example when you plugged into the router, your PC should have prompted you for the kind of network you were joining (windows 7, windows 8 they removed this and it is determined when you enable file/printer sharing).
Just tells us the router isn't having issues communicating with the modem which is what I believe boosted1g was identifying.


It's also possible that the antennas inside the laptop around the LCD are pinched or disconnected from the adapter, since it is only 4 mos old, you could RMA the laptop.