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Question Unable to update/reset Windows

Apr 5, 2020
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Hi first time poster, long term viewer of this forum.
.
My PC was having .dll and bad image issues and many of my programs stopped working. I tried fixing this by running sfc /scannow but that command is never able to complete. During all my troubleshooting it thought maybe updating my windows version could help. That's when i realized that I haven't updated windows since 7/2018.
Attempting to update windows from the native windows update settings page kept failing. My PC would attempt to install the update and then randomly shut down during the process or I would get an error code long the lines of 0x80073712.

So then I tried downloading the windows update tool and no luck, same issue. PC would shut down during the restart process of installation.

So then I tried using an ISO mounted to re-install windows. No luck same issue. "The installation failed in the SAFE_OS phase"

So now i'm saying F it. I tried to reset OS using Recovery to at least keep my files. No luck same issue. PC goes to install phase and when rebooting and saying "x%" completion, it will randomly fully shutdown and restart.

I was wondering if maybe someone can help me further troubleshoot.
I don't have an external hard drive to move my files to right now, and I don't care about my programs I can re-install them!

I'd like to add that I ran a full virus scan using bit defender and a malware scan using malwarebytes and both did not find anything significant. I disabled all startup non essential programs and I have also attempted to run sfc/ scannow in safe mode or through troubleshooting mode. No dice.

Thanks you so much!
 

USAFRet

Titan
Moderator
Mar 16, 2013
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You need to create a Win 10 USB, boot from that, and do a full wipe and reinstall.
Not just the ISO, not 'reset'...



Your personal files...those NEED to go to some other location.
 

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