Underclocking my videocard

Quazimodo

Reputable
Feb 23, 2015
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4,510
Greetings.

After much back and forth with Customer Service of War Gaming ( World of Tanks) regarding my game crashing with no error message whatsoever, their last response was : "After checking your files, I could see that your computer is unstable, the only way for you to try to prevent these crashes is to underclock your graphic card.

Unfortunately, this is the only solution in your case. "

This doesn't make sense to me at all, since I been running this game in 2-3 years with no problem.
They released the latest patch ( 9.6) and since then, my game crashes every 4-5th match. No warning, no error message, absolutely nothing. Just...shuts down all by itself.

However, I tried absolutely everything I could find on line in order to fix the problem, including fresh install of the game ( a whole 6 times). Nothing seems to be working which is why I come to you.
Although is sounds crazy, I MUST consider that the Gods of WG suddenly hate my GPU, GPU which runs on factory settings btw. It has never been overclocked.

So, is WG's answer even based on any kind of truth? If so, how does one underclocks a GPU and should I even consider doing it ?
Please help me...
 


Is there any software I could run to provide me with all those informations ?
 


I am a graphic designer.
I run Photoshop and Ilustrator simultaneously, with 3D rendering.
Runs as smooth as it gets.
 


Summary
Operating System
Windows 7 Ultimate 64-bit SP1
CPU
Intel Core i5 3570K @ 3.40GHz 42 °C
Ivy Bridge 22nm Technology
RAM
16,0GB Dual-Channel DDR3 @ 686MHz (9-9-9-27)
Motherboard
ASUSTeK Computer INC. P8Z68-V PRO GEN3 (LGA1155) 29 °C
Graphics
Acer G245H (1920x1080@60Hz)
2048MB ATI AMD Radeon HD 7800 Series (ATI AIB) 54 °C
Storage
111GB INTEL SSDSC2CT120A3 ATA Device (SSD)
111GB KINGSTON SH103S3120G ATA Device (SSD) 28 °C
931GB Seagate ST1000DM 003-9YN162 SCSI Disk Device (SATA) 30 °C
Optical Drives
DTSOFT Virtual CdRom Device
ATAPI iHAS124 B ATA Device
Audio
Realtek High Definition Audio
 


Those may not fully drive the same parts of the card as a game would though. Try 3DMark. If that is fine, the computer is stable. When you re-installed the game did you patch it up to the same patch or try it without that new patch? If you have to underclock the video card it's likely the card is going bad.
 

assuming the card is idling at 54c it might get rather hot while gaming... While high temps might not be the cause for the crashes it would still be a good move to clean the heatsink, there could be some dust in it. :)

 


I did clean the heatsink just 4 days ago. I do this once a month.
Whether or not is idling at 54 I do not know but what I do know is that my fan's are controlled by the system and they're running at some 30% capacity, because higher would be overkill. The air flow inside the tower is very good as well. Water cooler for the processor, own cooling system for the RAM, etc. I doubt high temperature has anything to do with this.
Besides, when I perform a heavier task ( such as rendering) I can hear the fans accelerating.
 


I ran 3DMark and here are the results.
What am I looking for ?

Screenshot%202015-02-24%2014.07.48_zpsedroxvrx.png~original

Screenshot%202015-02-24%2014.13.20_zps7urbaipc.png~original
 


You're looking for the system to lock up during the test, which it did not. So that points to the game as tthe issue since your computr is stable.