Question "Unexpected shutdown" in reliability history ?

[OnlyAlex]

Hi all, I have a brand new gaming PC and I have noticed in reliability history that it sometimes says ‘critical error: unexpected system shutdown’, but I haven’t noticed anything wrong with the device and it turns on and off as expected. Is this a hardware fault? I have tested the hardware and it seems fine. Cheers.

 

[punkncat]

Check Event Viewer under the top two sections and see if it is throwing Event ID.

Typically this would be unexpected shutdown, or something like powering down with the power button or reset button.

 

[rgd1101]

full system spec? include brand and model of the psu

 

[OnlyAlex]

Check Event Viewer under the top two sections and see if it is throwing Event ID.

Typically this would be unexpected shutdown, or something like powering down with the power button or reset button.

It’s an kernel power 41.

 

[punkncat]

It’s an kernel power 41.

This would indicate that you have had "black screen shutdown" or that you are using the hold the power button or reset button to turn the PC off. It can be thrown in relation to a bad power supply as well.

 

[OnlyAlex]

This would indicate that you have had "black screen shutdown" or that you are using the hold the power button or reset button to turn the PC off. It can be thrown in relation to a bad power supply as well.

Hi, thanks for replying. I am not holding the power button or reset button to the PC off. The PC is brand new in regards to the PSU and doesn't happen all the time, only a few times a week it seems so far.

 

[OnlyAlex]

full system spec? include brand and model of the psu

I'm not sure of the PSU but it's a brand new ASUS Rog Strix 16 PC which has a RTX 4070, i9 13 and Windows 11 64bit.

 

[ubuysa]

You're getting Error 41 and yet you say that "...it turns on and off as expected". Do you use the shutdown option to "turn it off" or do you hibernate or sleep it?

The error 41 message means that Windows wasn't shutdown properly, so the two statements above (error 41 and "turns of normally") are not possible.

 

[OnlyAlex]

You're getting Error 41 and yet you say that "...it turns on and off as expected". Do you use the shutdown option to "turn it off" or do you hibernate or sleep it?

The error 41 message means that Windows wasn't shutdown properly, so the two statements above (error 41 and "turns of normally") are not possible.

I had put the laptop to sleep yesterday, and then turned it off at the end of the day like normal.

What I mean when I say it turns off normally is that I wouldn’t notice the error unless I had gone digging for it, so I was just wondering if I need to be concerned.

 

[ubuysa]

Can you be clearer about what "turned it off at the end of the day" means? Did you wake it from sleep and click Shutdown or did you do something else?

 

[OnlyAlex]

Can you be clearer about what "turned it off at the end of the day" means? Did you wake it from sleep and click Shutdown or did you do something else?

Yes, I clicked shutdown. The issue hasn’t reoccurred yet so I’m not too bothered.