I have a relatively new Intel Core i7 System I built exclusively for gaming. A few days ago I saw a Command Prompt Window appear for a split second, interrupting a gaming session. This persists despite scouring my system with multiple Antivirus and Anti-malware Programs. I have done several searches and found similar problems reported but none of the fixes seem to apply to my current situation. I have yet to be able to capture a Screenshot because I am just not as fast as my computer,,, honestly it happens so fast I barely even see it. If anyone has any ideas how to stop this other than completely reinstalling everything, I would certainly appreciate it. Below in a Spoiler tag is an abbreviated cut from a recent DXDiag save. I primarily play Fallout 4, Skyrim and EVE Online on this system.
UPDATE: This happens every few minutes, the prompt window appears in the Upper Left Quarter of the Screen and appears to run about a dozen lines, then closes very rapidly. I have also noticed that on Shutdown I have been seeing Broadcast Listener is preventing shutdown. I have read that this may be a part of Steam, but I have Broadcasting features turned off. I'm grasping at straws here... I am assuming that it is a Virus or Malware, in any case, it has made my system buggy and gaming is not what it once was.
UPDATE: sfc /scannow and DISM /online /cleanup-image/ restorehealth found no issues, yet problem persists. I could really use some help here... thanks.
DXDiag Excerpt
UPDATE: Screenshots of Programs and Startup
While doing these Screen Shots, I used Task Manager from an Admin Command Prompt and noticed the Program Item in Startup. I disabled it. I have yet to have a new occurrence of the problem. I, however cannot locate any file named Program.exe or Program. I am of the opinion it is a hidden file of some sort. For information sake, I did not see this item until I forced an Admin Level Task Manager from the Admin Command Prompt.
The Program item was just found to be a leftover from Avira Antivirus. Under Windows 10 it is not as straight forward to locate. I found a topic to find out how to identify this here... https://www.tekrevue.com/tip/unknown-program-startup-windows-task-manager/
Update 11/21/2016 - 12:28 CDT Even after removing this remnant, I still have the recurring Command Prompt problem and the BroadcastListenerWindow is preventing shutdown. Still Looking for a Solution.
UPDATE: This happens every few minutes, the prompt window appears in the Upper Left Quarter of the Screen and appears to run about a dozen lines, then closes very rapidly. I have also noticed that on Shutdown I have been seeing Broadcast Listener is preventing shutdown. I have read that this may be a part of Steam, but I have Broadcasting features turned off. I'm grasping at straws here... I am assuming that it is a Virus or Malware, in any case, it has made my system buggy and gaming is not what it once was.
UPDATE: sfc /scannow and DISM /online /cleanup-image/ restorehealth found no issues, yet problem persists. I could really use some help here... thanks.
DXDiag Excerpt
------------------
System Information
------------------
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.161004-1602)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B85M-DS3H-A
BIOS: BIOS Date: 08/10/15 10:21:59 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16350MB RAM
Page File: 2143MB used, 16638MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_32021462&REV_A1
Display Memory: 12236 MB
Dedicated Memory: 4061 MB
Shared Memory: 8175 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: ACER AL1916W
Monitor Model: AL1916W
Monitor Id: ACRAD80
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7570 (English)
Driver Version: 21.21.13.7570
DDI Version: 12
Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/25/2016 12:00:00 AM, 17577728 bytes
WHQL Logo'd: Yes
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7765 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/9/2016 12:00:00 AM, 4853504 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Razer BlackWidow Ultimate
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011A
FF Driver: n/a
-----------
USB Devices
-----------
+ USB Root Hub (xHCI)
| Vendor/Product ID: 0x8086, 0x8C31
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 4/22/2016 22:56:52, 534872 bytes
|
+-+ USB Composite Device
| | Vendor/Product ID: 0x1532, 0x011A
| | Location: Port_#0004.Hub_#0003
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 10/30/2015 01:17:23, 159072 bytes
| |
| +-+ Razer BlackWidow Ultimate
| | | Vendor/Product ID: 0x1532, 0x011A
| | | Location: 0000.0014.0000.004.000.000.000.000.000
| | | Matching Device ID: usb\vid_1532&pid_011a&mi_00
| | | Service: HidUsb
| | | Driver: RzWizardPkg.exe, 4/12/2016 06:21:50, 3207768 bytes
| | | Driver: hidusb.sys, 10/30/2015 01:17:23, 38400 bytes
| | | Driver: hidclass.sys, 5/27/2016 22:23:26, 155136 bytes
| | | Driver: hidparse.sys, 10/30/2015 01:17:23, 40448 bytes
| | | Driver: RazerCoinstaller.dll, 4/12/2016 06:20:52, 95400 bytes
System Information
------------------
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.161004-1602)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: B85M-DS3H-A
BIOS: BIOS Date: 08/10/15 10:21:59 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16350MB RAM
Page File: 2143MB used, 16638MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode
---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 960
Manufacturer: NVIDIA
Chip type: GeForce GTX 960
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1401&SUBSYS_32021462&REV_A1
Display Memory: 12236 MB
Dedicated Memory: 4061 MB
Shared Memory: 8175 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: ACER AL1916W
Monitor Model: AL1916W
Monitor Id: ACRAD80
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7570 (English)
Driver Version: 21.21.13.7570
DDI Version: 12
Feature Levels: 12.1,12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/25/2016 12:00:00 AM, 17577728 bytes
WHQL Logo'd: Yes
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7765 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/9/2016 12:00:00 AM, 4853504 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Razer BlackWidow Ultimate
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1532, 0x011A
FF Driver: n/a
-----------
USB Devices
-----------
+ USB Root Hub (xHCI)
| Vendor/Product ID: 0x8086, 0x8C31
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 4/22/2016 22:56:52, 534872 bytes
|
+-+ USB Composite Device
| | Vendor/Product ID: 0x1532, 0x011A
| | Location: Port_#0004.Hub_#0003
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 10/30/2015 01:17:23, 159072 bytes
| |
| +-+ Razer BlackWidow Ultimate
| | | Vendor/Product ID: 0x1532, 0x011A
| | | Location: 0000.0014.0000.004.000.000.000.000.000
| | | Matching Device ID: usb\vid_1532&pid_011a&mi_00
| | | Service: HidUsb
| | | Driver: RzWizardPkg.exe, 4/12/2016 06:21:50, 3207768 bytes
| | | Driver: hidusb.sys, 10/30/2015 01:17:23, 38400 bytes
| | | Driver: hidclass.sys, 5/27/2016 22:23:26, 155136 bytes
| | | Driver: hidparse.sys, 10/30/2015 01:17:23, 40448 bytes
| | | Driver: RazerCoinstaller.dll, 4/12/2016 06:20:52, 95400 bytes
UPDATE: Screenshots of Programs and Startup
While doing these Screen Shots, I used Task Manager from an Admin Command Prompt and noticed the Program Item in Startup. I disabled it. I have yet to have a new occurrence of the problem. I, however cannot locate any file named Program.exe or Program. I am of the opinion it is a hidden file of some sort. For information sake, I did not see this item until I forced an Admin Level Task Manager from the Admin Command Prompt.
The Program item was just found to be a leftover from Avira Antivirus. Under Windows 10 it is not as straight forward to locate. I found a topic to find out how to identify this here... https://www.tekrevue.com/tip/unknown-program-startup-windows-task-manager/
Update 11/21/2016 - 12:28 CDT Even after removing this remnant, I still have the recurring Command Prompt problem and the BroadcastListenerWindow is preventing shutdown. Still Looking for a Solution.