Hey guys, I recently made a huge post about some PingPlotter results I had that showed packet loss on my connection. I noticed this issue about 6 months ago when I was unable to play any video games as my ping spikes and the entire game will lag and be completely unplayable every 5-15 seconds. I also noticed that loading webpages will take a long time and sometimes will crash or not respond.
At this point I have had about 5 tech visits and even had one today but all they do is mess with my power and S/N levels and none of these visits have resolved my problem. It seems like they don't know what I'm talking about and as long as my internet works at all they can't be bothered to fix it. That's why I am posting here as I may be able to point them in the right direction or just do it myself.
I noticed that my modem is showing extremely high levels of corrected packets with the results shown below being only 40 minutes after my modem was powered on.
View: https://imgur.com/a/DRe0E0h
I understand that this issue is probably caused by some sort of noise so every single cable/amplifier/splitter has been replaced but to no avail. If someone has had any experience with this issue or any suggestions at all it would be much appreciated as I am going insane trying to fix this issue and have spent hundreds of hours troubleshooting/talking to Cox support at this point...
At this point I have had about 5 tech visits and even had one today but all they do is mess with my power and S/N levels and none of these visits have resolved my problem. It seems like they don't know what I'm talking about and as long as my internet works at all they can't be bothered to fix it. That's why I am posting here as I may be able to point them in the right direction or just do it myself.
I noticed that my modem is showing extremely high levels of corrected packets with the results shown below being only 40 minutes after my modem was powered on.
View: https://imgur.com/a/DRe0E0h
I understand that this issue is probably caused by some sort of noise so every single cable/amplifier/splitter has been replaced but to no avail. If someone has had any experience with this issue or any suggestions at all it would be much appreciated as I am going insane trying to fix this issue and have spent hundreds of hours troubleshooting/talking to Cox support at this point...