Unstable graphics card that gets better with driver updates?

jgbathlon_guy

Prominent
Aug 17, 2017
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Hi guys,

TL;DR Graphics card was unstable from the beginning, but gets better and better with new drivers. Have the same card myself but is a champ. Can't be factory bad because drivers wouldn't improve that?

So I have a tricky one here. I bought a Gigabyte Radeon RX 460 2GB https://www.gigabyte.com/us/Graphics-Card/GV-RX460WF2OC-2GD#kf for a friend a year ago and I stress tested it with Furmark for 45 minutes and ran like a champ. Sadly I left it at that and gave it to him. (I greatly improved in that year's time though 😀) Anyways, he had lots of crashes-to-desktop from his games, with the following message: "amdktp (something like that) has stopped responding and has recovered" (Driver related - yes but directly or indirectly?). I went over and loaded up Heaven and it CTD. I flashed the VBIOS to the newest but no change. Stuck there. I updated the driver and things seemed better but still had crashes. Throughout the next 6 months, I cleaned the previous drivers using DDU and installed the new drivers. Each time things improved, with the biggest improvements coming from Adrenalin. However now it happens on Quake Champions only and Bioshock, but that was an install straight from a ~2006 era disk, so maybe not optimized for Windows 10. Same behavior though which is interesting. I believe Quake Champions in is pre-alpha or something similar, so who knows there. Having said that, it's now very useable for him and he's happy. But I'd like to understand what the fundamental issue is.

Now I've read forums like crazy and the common issues were bad manual overclocks, which we didn't do, bad factory OC, or just a bad card, which just happens, no salt here lol. Now the card is powered off the PCIe slot power connector only and I have it installed in an OEM Gateway with an i5 2300. I know its an OEM, but it passed all other tests and never led me to believe the system itself was flaky. The PSU is a cheap 450W but I feel it's okay for this application. Now I have the same card of my own in a server and it works like a boss, passes all tests, never crashes, and I can keep the system up for almost a month and the video never gets wiggy, Windows does lol. But I have it installed on a Gigabyte 880 chipset board with a Thermaltake Smart Standard 550W 80+ bronze PSU. On my friend's we messed with the OC settings in Afterburner to see if voltage was an issue, or power delivery. Tried all kinds of combinations, not blindly of course, and nothing. As soon as I can get it in my possession, I'm going to swap it to my Gigabyte board with TT PSU and test. But in the meantime, does anybody know, or have a hunch, what the issue might be? Why it only seems to improve with driver updates? My other card didn't need driver updates to function correctly, and I would think if it was unstable from the factory, that driver updates wouldn't help?

Thanks so much guys!
 
Solution
Wont know exactly really. Event viewer would give you some idea but that too can be vague.

If the card is running fine now would lean toward assuming software. Win10 update glitch vs Amd software at the time.

Perhaps power management in the later drivers has improved but this idea would have you think maybe the psu isn't quite upto the task. I doubt this scenario though.

Another scenario is the mobo. Legacy bios oem boards have had trouble running uefi gpus. Is the motherboard in question legacy or uefi? If legacy, even though the gpu runs there might have been incompatibilities where updating gpu bios helped.

Have you updated motherboard bios?

I'd say a glitch between Win10 and Amd software would be my best guess. Along with...
Wont know exactly really. Event viewer would give you some idea but that too can be vague.

If the card is running fine now would lean toward assuming software. Win10 update glitch vs Amd software at the time.

Perhaps power management in the later drivers has improved but this idea would have you think maybe the psu isn't quite upto the task. I doubt this scenario though.

Another scenario is the mobo. Legacy bios oem boards have had trouble running uefi gpus. Is the motherboard in question legacy or uefi? If legacy, even though the gpu runs there might have been incompatibilities where updating gpu bios helped.

Have you updated motherboard bios?

I'd say a glitch between Win10 and Amd software would be my best guess. Along with chipset drivers and a continued upgrade vs fresh install of Win10.
 
Solution


Hey boju, thanks for taking the time to reply, and sorry for not responding sooner. Excellent point you made, I narrowed it down further: OpenGL and Vulkan games run flawlessly, only some DX9 games work, but DX10 and DX11 games always crash-to-desktop after ~20min. So it really does seem to be a Windows/AMD issue. No worries though, going to get him a new PC for his birthday. Ryzen 2600 and RX 570. Thanks!
 
Nice cpu upgrade.

Some advice regarding ram. As you would know DDR4 is required. When buying ram research Samsung vs Hynix. Samsungs are the best when it comes to memory chips for Ryzen so get Samsung versions of Gskill or Corsair. Searching Google will give you discussions on it.
 

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