Unstable internet connection across multiple ISPs

[steve100]

Hi,
For the past year I've been having problems with my internet cutting out every day and I'd really appreciate some advice please.

I was with bt on their infinity broadband for the past year but everyday the router would randomly disconnect and take 10-20 minutes to reconnect. This would happen one to four times a day. I put this down to poor service from bt and moved to virgin fibre after my bt contract expired.
I've had virgin for two weeks now and it's just as bad! Everyday the router lights start to flash and I lose internet for 10-20 minutes until it sorts itself out. Everytime I've spoken to bt or virgin customer service they say to restart the router and it'll stop happening which clearly isn't the case.

Can anyone give any advice please? Is it a problem with where I live or the cables running to my flat? Will changing ISP again make any difference? Will changing the frequency help?

If it helps I live in a block of flats and it doesn't make a difference what device I'm using or if I'm using cable or wireless, the router will still disconnect.

Thanks.

 

[bill001g]

If they both are using the same telephone cable it could easily be that. The phone company is responsible for the cable between the building and the phone company. Wires between that demark and your location are more or less your responsibility. Get much hard when you live in a multiunit facility to replace something like that.

Now if you have the same problem but the ISP are using different cable or technology to your location it can not be a cable problem. This would especially be true if you have a fiber run all the way into your flat.

You always want to test on a ethernet cable. Wireless can always have issue especially when you have lots of close neighbors like you do.