Question Unusual issues installing HDD ?

[jeremy.p.dykes]

Hi all,
Quick request for some help doing something I must have done 50+ times before but this time no joy! (And as always, it's on the father in law's computer...)

Problem

• Trying to install a new 16TB internal HDD on ASRock X570 / AMD based Windows 10 system.
• Failing to initialise with I/O errors

Steps:

• Remove known good HDD
• Install new HDD - new cable, new SATA port
• Boot, enter disk management
• Disk identified, click to initialise >> fails with error "virtual disk manager a device which does not exist was specified"
• Rescan, fails with error "the request could not be performed because of an I/O device error "

Troubleshooting steps tried:

• Different cable >> No change
• Different SATA port >> No change
• Attempted clean in DiskPart >> No change
• Replace with previous disk, cable, port >> Old disk does not reappear

My only thoughts here are...

• I've knackered 2x SATA ports trying to get cables in and out (hopefully not!)
• There some setting somewhere that is stopping the system accessing new / unrecognised disks ?

Would very much welcome any help and advice!

Thank you

 

[lvt]

Do you see the 16TB HDD when you entered the Bios setup?

 

[jeremy.p.dykes]

Hi Ivt - thank you for replying, no - I don't see it in the BIOS.
Slightly bizarrely, when I swap disks around (below) they sometimes don't appear in the BIOS either.

I've done some disk swapping...

• Good disk, good cable, good port >> Available
• Good disk (#2), good cable, good port >> Available
• Good disk, new cable, new port >> Available
• Good disk (#2), new cable, new port >> Available
• New disk, new cable, new port >> Error
• New disk, good cable, good port >> Error

My assumption is that the 16TB disk is DOA.

Would welcome any other thoughts before I have to try and explain to the Father-In-Law how to change it over FaceTime!!