So recently, I don't know how, my windows account has created a 2nd account, which can , by no conventional means, be removed. My pc no longer goes from power on to active window, it stops by account password saying "password is incorrect", I then have to click on my actual windows account and enter my pin. I went into "family and other users" to remove it but there's nothing there, empty slot. I've run all the virus scan I have and the windows repair and cleanup programs I also have. Did a system restore, which broke windows and gave me BSOD, had to do and "undo restore" to get windows back, which then removed ALL my previous restore points. my only option left, that I can think of, is a windows refresh. but from what I understand, it basically formats all drives and installs a fresh windows on pc. if anyone has another option, I'm all ears as a refresh is my last resort but I'm getting to the point where I welcome it. Thanks in Advance.