Update on my Connection problems

marcus

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Hello,

Some of you might remember the problem I was having connecting my computer
to my broadband Xtreme solo 500 service (see below for history)

Well since I last wrote I have formatted my hard drive and installed Win Xp
Pro SP2 a fresh and I'm still having problems, so as I've bought a new modem
and Pipex have tested the line I wonder is there is a problem with the phone
socket in this room.

My next move is going to but a 10 metre phone extension cable and plug my
modem in to the BT master socket down stairs, if I still get the problems
then it has got to be either a Pipex or BT fault.

Brief History of problem:-

1- The problem I have is that I can never seem to connect first time, it
used to always connect first time and would only take about 10 seconds to
connect, now I have to try 4-5 times to connect (sometimes it even has
taken over 10 attempts), evenually it will and when online it works fine
until I log off. If it does connect first time (which is rare) it seems to
take over 30 seconds to connect.
2- I have spoken to Pipex support and they can not fault the line, I have
reinstalled the drivers and dial up settings.
3- Get same problems connecting to the BT Test log in
4- Have swapped Modem from USB hub to PC
5- Bought new Speedtouch 330 Modem
6- Formatted HD and installed fresh copy of Win XP Pro SP2
7- Modem lights stay green and no errors.

Can anyone suggest any thing else I could try, thanks

Marcus




>Hello Again People,

>Just an update on my connection problems, bought a nearly new Speedtouch
>330
>modem and I'm still getting the connection problems.

>Pipex Support suggested that I reset the TCP/IP by typing in the following
>at the run prompt "netsh int ip reset test.txt ", it seemed to help for a
>couple of dial up's unless it was a coincidence.

>I don't know what to try next apart from reinstalling windows which I don't
>want to have to do as it will take a weekend solid to get the computer to
>how it is now, can anyone else suggest anything else I could try ??

>Thanks

>Marcus



"Marcus" <tonymarcus44@hotmail.com> wrote in message
news:41bf64c8$0$16586$cc9e4d1f@news-text.dial.pipex.com...
> Hello,
>
> I have used Pipex Xtreme 512 Broadband internet for nearly 2 years now and
> up until a few weeks ago had no problems.
>
> The problem I have is that I can never seem to connect first time, it used
> to always connect first time and would only take about 10 seconds to
> connect, now I have to try 4-5 times to connect, evenually it will and
when
> online it works fine until I log off. If it does connect first time (which
> is rare) it seems to take over 30 seconds to connect.
>
> I have spoken to Pipex support and they can not fault the line, I have
> reinstalled the drivers and dial up settings.
>
> I use the Speedtouch USB modem which is connected to a powered hub, the
> LED's on the modem are solid green.
>
> Below is the connection log:-
>
> Event 0000 The Communication Port is about to Open
> Event 0001 The Communication Port have been opened Successfully
> Event 0002 A device is about to be connected
> Event 0003 A device has connected successfully
> Event 0004 All devices in the device chain have successfully connected
> Event 0005 The Authentication Process is Starting
> Error 0718 The Connection was terminated because the remote computer did
not
> respond in a timely manner
>
> Pipex have siad that my computer is the problem but I can't see how this
is
> because it connects in the end, they have said that I will have to live
with
> it as it connects in the end but it is very frustrating when I want to
sent
> a quick e mail when the PC is first switched on.
>
> I have tried the BT Test log on and get the same problems.
>
> Can anyone help ??
>
> Thanks
>
> Marcus
>
>
>
 

bri

Distinguished
Apr 21, 2004
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Archived from groups: alt.comp.hardware.pc-homebuilt,pipex.xtreme.support (More info?)

>>Some of you might remember the problem I was having connecting my computer
to my broadband Xtreme solo 500 service (see below for history)

Well since I last wrote I have formatted my hard drive and installed Win Xp
Pro SP2 a fresh and I'm still having problems, so as I've bought a new modem
and Pipex have tested the line I wonder is there is a problem with the phone
socket in this room.

My next move is going to but a 10 metre phone extension cable and plug my
modem in to the BT master socket down stairs, if I still get the problems
then it has got to be either a Pipex or BT fault.

Brief History of problem:-

1- The problem I have is that I can never seem to connect first time, it
used to always connect first time and would only take about 10 seconds to
connect, now I have to try 4-5 times to connect (sometimes it even has
taken over 10 attempts), evenually it will and when online it works fine
until I log off. If it does connect first time (which is rare) it seems to
take over 30 seconds to connect.
2- I have spoken to Pipex support and they can not fault the line, I have
reinstalled the drivers and dial up settings.
3- Get same problems connecting to the BT Test log in
4- Have swapped Modem from USB hub to PC
5- Bought new Speedtouch 330 Modem
6- Formatted HD and installed fresh copy of Win XP Pro SP2
7- Modem lights stay green and no errors.

Can anyone suggest any thing else I could try, thanks

Marcus

---------------

just a thought but are you using a firewall?

if you are which one, I'm no expert but it could be something like that.....
Also have you ran a virus checker?

another thing to look at is the motherboard, have you updated the drivers
for that?
 

marcus

Distinguished
Aug 1, 2001
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0
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0
Archived from groups: alt.comp.hardware.pc-homebuilt,pipex.xtreme.support (More info?)

Hello Bri,

I have turned off all firewalls and Virus Defs are up to date. It just
started to happen on it's own.

Just reinstalled windows so I don't think it is a software prob.

Marcus

"Bri" <bri@home.com> wrote in message
news:41dbf044$0$16583$cc9e4d1f@news-text.dial.pipex.com...
>>>Some of you might remember the problem I was having connecting my
>>>computer
> to my broadband Xtreme solo 500 service (see below for history)
>
> Well since I last wrote I have formatted my hard drive and installed Win
> Xp
> Pro SP2 a fresh and I'm still having problems, so as I've bought a new
> modem
> and Pipex have tested the line I wonder is there is a problem with the
> phone
> socket in this room.
>
> My next move is going to but a 10 metre phone extension cable and plug my
> modem in to the BT master socket down stairs, if I still get the problems
> then it has got to be either a Pipex or BT fault.
>
> Brief History of problem:-
>
> 1- The problem I have is that I can never seem to connect first time, it
> used to always connect first time and would only take about 10 seconds to
> connect, now I have to try 4-5 times to connect (sometimes it even has
> taken over 10 attempts), evenually it will and when online it works fine
> until I log off. If it does connect first time (which is rare) it seems to
> take over 30 seconds to connect.
> 2- I have spoken to Pipex support and they can not fault the line, I have
> reinstalled the drivers and dial up settings.
> 3- Get same problems connecting to the BT Test log in
> 4- Have swapped Modem from USB hub to PC
> 5- Bought new Speedtouch 330 Modem
> 6- Formatted HD and installed fresh copy of Win XP Pro SP2
> 7- Modem lights stay green and no errors.
>
> Can anyone suggest any thing else I could try, thanks
>
> Marcus
>
> ---------------
>
> just a thought but are you using a firewall?
>
> if you are which one, I'm no expert but it could be something like
> that.....
> Also have you ran a virus checker?
>
> another thing to look at is the motherboard, have you updated the drivers
> for that?
>
>
 

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