Upgraded PSU, No Audio

[incidium]

Hi,

I recently upgraded my power supply. This wasn't to replace the old one because it was broken or anything, just a simple upgrade.

However, after setting it all up, everything seems to be fine except my rear audio jack no longer plays sound. Opening audio mixer, I can see that Speakers (though I connect with headphones, but it was like this before the upgrade anyway) are registering audio, playing the green audio level bars. There is no orange "!'" indicating any issues, I have uninstalled the drivers and restarted multiple times, and in BIOS, I have made sure audio is allowed.

Additionally, I've tried the headphones on my phone, and they're still working like a charm.

The case does have a front panel audio jack, but I've never plugged it in (now and with the old power supply) as I hear rear panel audio is superior.

I'm having a difficult time imagining solutions, as while I assume it to be immediately related to the PSU switch, there shouldn't be any issues with it, as there's no real connection needed when the jack is directly fitted to the motherboard.

Any and all help is appreciated!

 

[scout_03]

when you did change the psu are you shure you did not disconnect the front panel audio connector from the motherboard .

 

[incidium]

when you di change the psu are you shure you did not disconnect the front panel audio connector from the motherboard .

@scout_03 I've never used the front panel in the first place. I'm trying to fix the rear panel.

 

[scout_03]

but your psu is in the bottom of case and audio plug over it so if it is not plug in that could be a issue .

 

[incidium]

but your psu is in the bottom of case and audio plug over it so if it is not plug in that could be a issue .

I have plugged in the front panel connector as you asked. This does not work either (assuming that the prongs marked "HD Audio" at the left side of my motherboard are the correct ones to connect to).

 

[scout_03]

then you have to activate the hd audio settings in bios it could be still on ac 97 .

 

[incidium]

then you have to activate the hd audio settings in bios it could be still on ac 97 .

Thank you. I'll try that. Do you have any tips on getting the rear jack to work?

 

[scout_03]

this board use realtek or via chipset the settings are in try advance mode .

 

[incidium]

this board use realtek or via chipset the settings are in try advance mode .

Still no audio from either panel.

Did not have an option for Realtek in the bios, simply enable, disable, and auto.

 

[scout_03]

realtek should be in windows inteface that where you will see it if you have it install on system for the chipset you use . in bios leave it to auto .

 

[DRagor]

Hmm, what you described looks like you have Mute turned on ...

 

[incidium]

Hmm, what you described looks like you have Mute turned on ...

I can assure you that I don't.

 

[scout_03]

post a picture of the realtek panel on windows interface to see waht is on and check if you plug in headhpones that rear speaker are not cut in advance setings .

 

[DRagor]

The only other thing that comes to mind in this scenario is failed mini-jack socket on back panel - although it has nothing to do with PSU swap, it could just randomly happen to fail at the same time.
Other then that, I have no more ideas.

 

[incidium]

post a picture of the realtek panel on windows interface to see waht is on and check if you plug in headhpones that rear speaker are not cut in advance setings .

I don't have Realtek. I tried to download their drivers when you mentioned them but after the restart at the end of the install theres no difference at all, and I cannot find a panel in which to configure it.

 

[incidium]

The only other thing that comes to mind in this scenario is failed mini-jack socket on back panel - although it has nothing to do with PSU swap, it could just randomly happen to fail at the same time.
Other then that, I have no more ideas.

Would a cheap audio card circumvent the issue if it were? Also, that would mean that my front panel audio would work, while the back does not, I think.

But the case is both panels don't play audio.

 

[scout_03]

name and model of that board and os use .

 

[DRagor]

Yes, that would affect only one socket, so front panel should work if that would be a cause of problem.

 

[incidium]

name and model of that board and os use .

Windows 10, Asrock P55M PRO

 

[scout_03]

this board use a via 1708s audio chipset her and they have support only up to win 8 http://download.viatech.com/DriverDownloadSubmitAjaxSvl no support for win 10 and board maker does not support audio over win 7 http://www.asrock.com/mb/Intel/P55M%20Pro/index.asp#osW764

 

[incidium]

this board use a via 1708s audio chipset her and they have support only up to win 8 http://download.viatech.com/DriverDownloadSubmitAjaxSvl no support for win 10 and board maker does not support audio over win 7 http://www.asrock.com/mb/Intel/P55M%20Pro/index.asp#osW764

I've been using windows 10 and this mobo for a long time with no issues.

 

[scout_03]

found something look like win 10 overcome them https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/9926-audio-issue-browserapps/e8173d00-34c9-4443-8819-3d306cc2043e?auth=1

 

[jonnyguru]

Why are you withholding important information for us to help you? Thanks for finally sharing that you're using an Asrock P55M Pro motherboard.

Now what was the old PSU and what is the new one?

If all you did was swap out the PSU, then the problem could be as simple as a missing -5V rail.