Question Upgraded SSD not recognised ?

[big_smile]

My elderly relative has an old HP ProBook 4530s laptop and I am upgrading the SSD in it.

I purchased a Crucial MX500 1TB 3D NAND SATA 2.5 Inch Internal SSD to put in it.
I followed these videos exactly on how to install it:

View: https://www.youtube.com/watch?v=kgrQw0naP4A

View: https://www.youtube.com/watch?v=2PoAqmU2xS0


However, it is not detected by the machine. I've put the old HDD back and that works, so I know I've not broken anything.

Any ideas about how I can troubleshoot it? When I try to install Windows it talks about drivers for the disk drive, but I've searched online and can't find anything.

I am installing the 32 bit version of Windows 10. (It has to be the 32 bit version, as my relative uses old software which won't work on 64 bit windows). I am doing it as a clean installation from a USB drive (i.e. I am not installing a cloned drive).

When I use the Windows installer USB, no drive is displayed, so I don’t have the option of formatting.

Thanks in advance for any help.

 

[dwd999]

My elderly relative has an old HP ProBook 4530s. I am upgrading the SSD in it.

I purchased a Crucial MX500 1TB 3D NAND SATA 2.5 Inch Internal SSD to put in it.

However, it is not detected by the machine. I've put the old HDD back and that works, so I know I've not broken anything.

Any ideas about how I can troubleshoot it? When I try to install Windows it talks about drivers for the disk drive, but I've searched online and can't find anything.

I am installing the 32 bit version of Windows 10. (It has to be the 32 bit version, as my relative uses old software which won't work on 64 bit windows). I am doing it as a clean installation from a USB drive (i.e. I am not installing a cloned drive).

When I use the Windows installer USB, no drive displays, so I don’t have the option of formatting.

Thanks in advance for any help.

Which partition table does the ssd have; MBR or GPT. Windows 10 generally prefers GPT but since you're using the 32 bit version it could be the opposite. Also, the installer performs all necessary formatting so that's not a concern. But if the old hdd works fine then cloning it might be a better option. Many people here use the Macrium software. Laptops can be tricky since they may contain hidden security software which is another reason to clone.

 

[Bob.B]

My elderly relative has an old HP ProBook 4530s. I am upgrading the SSD in it.

I purchased a Crucial MX500 1TB 3D NAND SATA 2.5 Inch Internal SSD to put in it.
I followed these videos exactly on how to install it:

View: https://www.youtube.com/watch?v=kgrQw0naP4A

View: https://www.youtube.com/watch?v=2PoAqmU2xS0



However, it is not detected by the machine. I've put the old HDD back and that works, so I know I've not broken anything.

Any ideas about how I can troubleshoot it? When I try to install Windows it talks about drivers for the disk drive, but I've searched online and can't find anything.

I am installing the 32 bit version of Windows 10. (It has to be the 32 bit version, as my relative uses old software which won't work on 64 bit windows). I am doing it as a clean installation from a USB drive (i.e. I am not installing a cloned drive).

When I use the Windows installer USB, no drive displays, so I don’t have the option of formatting.

Thanks in advance for any help.

Does this ssd work in another pc?
Does the hp bios see this ssd?

 

[big_smile]

Which partition table does the ssd have; MBR or GPT. Windows 10 generally prefers GPT but since you're using the 32 bit version it could be the opposite. Also, the installer performs all necessary formatting so that's not a concern. But if the old hdd works fine then cloning it might be a better option. Many people here use the Macrium software. Laptops can be tricky since they may contain hidden security software which is another reason to clone.

Does this ssd work in another pc?
Does the hp bios see this ssd?

Thank you both for the replies!

Unfortunately, I don’t have another system to check the drive on. However, the HP ProBook 4530s has a hardware test built into the bios. When I run the test for the hard drive, it says "fail". Does this mean it can't see the drive at all, or is it just a formatting issue? Thanks!

 

[Bob.B]

Thank you both for the replies!

Unfortunately, I don’t have another system to check the drive on. However, the HP ProBook 4530s has a hardware test built into the bios. When I run the test for the hard drive, it says "fail". Does this mean it can't see the drive at all, or is it just a formatting issue? Thanks!

Perhaps get a usb>sata adapter.
Connect the ssd via usb and see what windows says about it.

 

[dwd999]

Thank you both for the replies!

Unfortunately, I don’t have another system to check the drive on. However, the HP ProBook 4530s has a hardware test built into the bios. When I run the test for the hard drive, it says "fail". Does this mean it can't see the drive at all, or is it just a formatting issue? Thanks!

I again suggest trying to clone the hdd with the Macrium software. If Macrium can see it then that would be the fastest resolution.

 

[big_smile]

I've found the problem!

The old HDD comes in this cradle:

The installation videos say you are supposed to put the new SSD into the cradle.

However, I find when I use the cradle, the computer can't see the drive. If I plug the drive directly into the laptop without the cradle, then all works fine.

The cradle is screwed down, which I guess is to keep the drive in place when the laptop is moving.
1) Is it therefore safe to use the SSD without the cradle? (the installation videos all use the cradle).
2) Should I tape the SSD down to keep it in place if I am installing it without using the cradle?

Also, I notice the connectors on the SSD are a bit squished:

3) Is this normal for the connectors to be like this? Is this why it doesn't fit with the cradle? (Although note, it will fit when the cradle is not used).

Thanks for any help!