To determine if this is a hardware or software problem, try booting into a Linux live CD and see if USB 2.0 devices work in the USB 3.0 ports. If they do work, the problem is in the drivers. If not, the problem is in the hardware.
To determine if this is a hardware or software problem, try booting into a Linux live CD and see if USB 2.0 devices work in the USB 3.0 ports. If they do work, the problem is in the drivers. If not, the problem is in the hardware.