USB 3.0 does not work on Maximus X Hero

[victortsoi]

Dear all,

very happy with my asus maximus hero x build, except that usb 3.0 DOES not work. What do i do? all drivers are updated, tried using device manager....no luck.

 

[rocktalkrock]

Are you referring to the USB plugs on the back of the motherboard, or the front of your PC case? Check if the front cable is plugged into the motherboards USB 3.0 header properly.

 

[victortsoi]

I updated drivers on this board, including intel chipset. Now usb 3.0 is getting up to 40mb/s. my old motherboard would see 150mb/s.
What to do? Asus tech support does not help.

 

[rocktalkrock]

In Windows go to "Control Panel > Device Manager > Universal Serial Bus controllers", do you see any yellow warning signs?

In your UEFI bios go to the "Advanced > USB Configuration". The items in this menu allow you to change the USB-related features.

 

[victortsoi]

Thanks so much for your help- I've tried all of that and nothing helps. Really dont know what is going on. updating to newest intel chipset changed speeds from 15mb/s to 40mb/s. The same drive achieves at least 100mbs on an older motherboard.

 

[rocktalkrock]

Thanks so much for your help- I've tried all of that and nothing helps. Really dont know what is going on. updating to newest intel chipset changed speeds from 15mb/s to 40mb/s. The same drive achieves at least 100mbs on an older motherboard.

You should contact Asus Technical Support on their web page. They will help you get it working properly.

 

[victortsoi]

Asus tech support knows nothing, they only suggested that i send the board in. I need it for my home business, so i dont have the time to do a full rma. UPDATE: a high end usb 3.1 stick works great (150mbs) on all ports. Maybe this has something to do with the problem? 3.1 sticks are working well but 3.0 ones (that work well on other mobos) dont?

This situation has me scratching my head.

 

[rocktalkrock]

Asus tech support knows nothing, they only suggested that i send the board in. I need it for my home business, so i dont have the time to do a full rma. UPDATE: a high end usb 3.1 stick works great (150mbs) on all ports. Maybe this has something to do with the problem? 3.1 sticks are working well but 3.0 ones (that work well on other mobos) dont?

This situation has me scratching my head.

All good quality USB thumb drives will show you a maximum MB/s Read Speed + maximum MB/s Write Speed. Just because a thumb drive is labeled as "USB 3.0" does not tell you how fast it will run, usually the price is a better indication. Cheap price = cheap quality.

 

[victortsoi]

Asus tech support knows nothing, they only suggested that i send the board in. I need it for my home business, so i dont have the time to do a full rma. UPDATE: a high end usb 3.1 stick works great (150mbs) on all ports. Maybe this has something to do with the problem? 3.1 sticks are working well but 3.0 ones (that work well on other mobos) dont?

This situation has me scratching my head.

All good quality USB thumb drives will show you a maximum MB/s Read Speed + maximum MB/s Write Speed. Just because a thumb drive is labeled as "USB 3.0" does not tell you how fast it will run, usually the price is a better indication. Cheap price = cheap quality.

Thanks, I agree with you, but that doesn't explain why the same 3.0 drives are reaching better speeds on my old mobo, while on the new one only 3.1 drives are working properly. *shrug* i guess ill just buy 3.1 drives

 

[rocktalkrock]

Asus tech support knows nothing, they only suggested that i send the board in. I need it for my home business, so i dont have the time to do a full rma. UPDATE: a high end usb 3.1 stick works great (150mbs) on all ports. Maybe this has something to do with the problem? 3.1 sticks are working well but 3.0 ones (that work well on other mobos) dont?

This situation has me scratching my head.

All good quality USB thumb drives will show you a maximum MB/s Read Speed + maximum MB/s Write Speed. Just because a thumb drive is labeled as "USB 3.0" does not tell you how fast it will run, usually the price is a better indication. Cheap price = cheap quality.

Thanks, I agree with you, but that doesn't explain why the same 3.0 drives are reaching better speeds on my old mobo, while on the new one only 3.1 drives are working properly. *shrug* i guess ill just buy 3.1 drives

Check which file system your USB drives are using, FAT32, FAT16 and NTFS? That could have an affect on their speed.