USB 3.0 eXtensible Host Controller 1.0 (Microsoft)

[Ziggyr]

Hi there,

I've been having some USB problems as of late. I had a few problems with them when I was using Windows 7, but updated drivers seemed to have fixed the problem. Just as a note, I know a few things about computers but I've never physically fixed any computer, and have only solved a few software problems here and there so please bear with me and clear instructions on problem solving would be awesome, I figured this would be the best place to get help.

Anyway...

Basically I record a lot of game footage with commentary, I also host a radio show. Both require my microphone. However, during recording, all of my USB's sometimes randomly disconnect. I have uninstalled drivers, reinstalled drivers, but that doesn't fix it. I also recently have found that uninstalling, or disabling and then scanning for hardware changes crashes my computer, and it'll freeze for a second and then restart. This sometimes happens if I disable and then enable, but it usually happens if I try scanning for hardware changes.

When they do disconnect, it's the USB eXtensible Host Controller that has a little yellow exclamation mark on it. The device status will say it ran into a problem running.

This has only started happening since I installed windows 10. I'm positive it didn't happen with Windows 7, even though I did have a few problems with my USB ports with that, but like I said, I seemed to have fixed them.

This crashing problem and USB ports disconnecting thing is becoming quite the pain. Any help would be great. Here are some system specs:

OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name INFALOTL
System Manufacturer Gigabyte Technology Co., Ltd.
System Model GA-78LMT-USB3
System Type x64-based PC
System SKU
Processor AMD FX(tm)-4300 Quad-Core Processor, 3800 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. FA, 23/4/2013
SMBIOS Version 2.4
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name INFALOTL\Flippyshrimp
Time Zone New Zealand Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.98 GB
Available Physical Memory 4.66 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 11.3 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes


Thanks for reading.

 

[Ziggyr]

Forgot to mention that my usb keyboard and mouse still work and if I'm charging my phone, that still works (when they disconnect)

 

[Napking]

I may be barking up the wrong tree here, but I figure it can't hurt to try. I'm going to suggest you take a look at your drive, as a little corruption can do some very noticeable damage.

Step 1 is to check your SMART status. Download CrystalDiskInfo from here. Right click on the ZIP file in your Downloads folder, then choose Extract All. When it finishes extracting, open DiskInfoX64. If your drive shows up as anything other than "Good", you've got a dying hard drive that needs to be replaced. Some parameters that make it show as "Caution" may not necessarily mean you've got a dying hard drive, but it's still not something I'd trust.

Step 2 is to run an SFC scan. Right click on your start menu and choose "Command Prompt (Admin)". At the command prompt, type "sfc /scannow" without quotes. Let it do its thing; it may take a while, so be patient.

Step 3 is to run a chkdsk. Right click on your start menu and choose "Command Prompt (Admin)". At the command prompt, type "chkdsk /r" without quotes. It'll say it can't lock the current drive, and it'll ask if you want to schedule it for the next restart. Type "y", and restart. This may also take some time.

Hopefully these steps will give us some more info to work with.

 

[Ziggyr]

I may be barking up the wrong tree here, but I figure it can't hurt to try. I'm going to suggest you take a look at your drive, as a little corruption can do some very noticeable damage.

Step 1 is to check your SMART status. Download CrystalDiskInfo from here. Right click on the ZIP file in your Downloads folder, then choose Extract All. When it finishes extracting, open DiskInfoX64. If your drive shows up as anything other than "Good", you've got a dying hard drive that needs to be replaced. Some parameters that make it show as "Caution" may not necessarily mean you've got a dying hard drive, but it's still not something I'd trust.

Step 2 is to run an SFC scan. Right click on your start menu and choose "Command Prompt (Admin)". At the command prompt, type "sfc /scannow" without quotes. Let it do its thing; it may take a while, so be patient.

Step 3 is to run a chkdsk. Right click on your start menu and choose "Command Prompt (Admin)". At the command prompt, type "chkdsk /r" without quotes. It'll say it can't lock the current drive, and it'll ask if you want to schedule it for the next restart. Type "y", and restart. This may also take some time.

Hopefully these steps will give us some more info to work with.

Hey there,

Followed all these steps and everything turned out to be good, no errors.

I reinstalled Windows mostly for cleaning purposes and sort of hoping it might fix the problem, but no such luck.

Thanks