USB 3.0 Not working

LumpyOrphan982

Reputable
Feb 13, 2015
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I used to use my USB 3.0 slots (front and back) for a hard drive and phone charger. However now it doesn't seem to recognise anything. There is power getting to the hard drive and the phone is charging but I can't move files. Thanks for any help

PC Specs (If needed): Motherboard MSI z77a g45, windows 8.1 and the hard drive is a portable seagate 1tb
 
Solution
Hey there, LumpyOrphan982!

I strongly suggest reinstalling your USB 3.0 drivers in Device Manager.
You should be able to find them under USB controllers. After you've uninstalled each USB driver, reboot your computer and let Windows Updates take care of reinstalling them.
Here's a tutorial that you can walk you through the procedure: https://msdn.microsoft.com/en-us/library/windows/hardware/ff553572%28v=vs.85%29.aspx

Hope this was helpful! Good luck! :)
SuperSoph_WD
Hey there, LumpyOrphan982!

I strongly suggest reinstalling your USB 3.0 drivers in Device Manager.
You should be able to find them under USB controllers. After you've uninstalled each USB driver, reboot your computer and let Windows Updates take care of reinstalling them.
Here's a tutorial that you can walk you through the procedure: https://msdn.microsoft.com/en-us/library/windows/hardware/ff553572%28v=vs.85%29.aspx

Hope this was helpful! Good luck! :)
SuperSoph_WD
 
Solution