USB 3.0 not working!

[Ranya-chan]

Hi, I have a problem that started ever since I updated some of my pc drivers (using driver booster) and then one of my usb ports stopped working.
I have an ASUS laptop with windows 8.0 installed. I have 2 usb ports 1x 2.0 and 1x 3.0 and both used to work just fine.
The problem is, I need a mouse always connected through one of the ports but now, whenever I connect it to the 3.0 usb port it looks like it's plugged (the red light of the mouse flashes) but the pointer won't move, no plugging sound could be heard and the small icon that normally appears in the notification area of the task bar doesn't show as well! I know for sure that the mouse works fine with the other port, I even tried to plug my Iphone's usb cable to the usb 3.0 port and the phone won't charge either.
PS: The device manager shows that everything is installed just fine and there are no drivers with that small yellow icon to them. Please help me.

 

[7malligk]

Hi,
Try rolling back to the previous driver for the USB 3.0 port.
Hope this Helps

 

[Ranya-chan]

7malligk thank you for your suggestion, and I tried to do that but somehow it didn't work, despite me knowing for sure that updating the usb driver was what started the problem.

 

[7malligk]

Hi,
Can we have the specifics of your PC (including the Model Number)
Thanks

 

[Ranya-chan]

Yes of course,
I have an Asus X550C-XX266D laptop with Windows 8 Professional ‎(X86)‎
Operating System:
Windows 8 Professional (X86)
Processor:
Intel Core i3 3217U clocked at 1.80 GHz
Processor frequency measure (core0): 1.80 GHz
Number of cores: 2 physical, 4 logical
Processor socket: Socket 1023 FCBGA
CPU Temperature (core 0): 64 °C
Motherboard:
ASUSTeK COMPUTER INC. X550CC 1.0
SKU Number: ASUS-NotebookSKU
Bios version: X550CC.222

Chipset:
Northbridge : Intel Ivy Bridge
Revision ID: 09
Southbridge : Intel HM76
Revision ID: 04
Memory:
2.71 GB total memory type DDR3 to 801.29 MHz
Memory timing: 11.0 clocks-11 clocks-11 clocks-28 clocks-1 TT
Memory chip Hyundai Electronics of 2 GB
Maximum frequency: 800 MHz
Max bandwidth: PC3-12800
Graphics card:
NVIDIA GeForce GT 720M
DirectX version installed: 11.0
Core clock: 270 MHz
Shaders clock: 540 MHz
Memory clock: 405 MHz
Intel(R) HD Graphics 4000
DirectX version installed: 11.0
Core clock: 350 MHz
Harddrive HGSTHTS545050A7E680 of 465.76 GB SATA III
Harddrive:
Firmware: GG2OAF10
SATA version: SATA Rev 2.6
Serial number: TEA55C4N3WWT5N
HDD Temperature: 48 °C
Power time: 4755 hours
CD-ROM
HL-DT-ST DVDRAM GUA0N
Firmware version: AS00
Network
Microsoft Wi-Fi Direct Virtual Adapter
Adapter type: IEEE 802.11 wireless
802.11n Wireless LAN Card
Adapter type: IEEE 802.11 wireless
Realtek PCIe GBE Family Controller
Adapter type: ethernet
Software Loopback Interface 1
Adapter type: Loopback
Multimedia cards:
Intel Corporation 7 Series/C210 Series Chipset Family High
Definition Audio Controller
Keyboard PC/AT Enhanced PS/2 Keyboard (101/102-Key)
Mouse
Microsoft PS/2 Mouse
SiGma Micro Usb Mouse
Screen(s)
Generic PnP Monitor
Manufacturer: SAMSUNG
Maximum resolution: 1366 x 768
Screen size: 15.3" (34 cm x 19 cm)
Manufacture date: 12/31/2010
Aspect ratio: 16:9
Video input type: Digital Signal
USB peripheral
SiGma Micro Usb Mouse
Supported USB version: 1.10
Chicony Electronics Co., Ltd
Supported USB version: 2.0

 

[7malligk]

Thanks,
Does your USB specifically support USB 3.0?

 

[Ranya-chan]

Yes and it used to work as I mentioned before.

 

[7malligk]

Hi,
Can you please run Speccy http://www.filehippo.com/download_speccy/
and tell me what version your BIOS is running?
Also, check out this link http://windows.microsoft.com/en-ca/windows-vista/tips-for-solving-problems-with-usb-devices and see if it helps.
Thanks

 

[Ranya-chan]

Alright, this is the summary I got from running Speccy:
Operating System
Windows 8 Pro 32-bit
CPU
Intel Core i3 3217U @ 1.80GHz 62 °C
Ivy Bridge 22nm Technology
RAM
3.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. X550CC (SOCKET 0) 62 °C
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel (ASUStek Computer Inc)
2047MB NVIDIA GeForce GT 720M (ASUStek Computer Inc) 52 °C
Storage
465GB Hitachi HGST HTS545050A7E680 (SATA) 45 °C
Optical Drives
HL-DT-ST DVDRAM GUA0N
Audio
Realtek High Definition Audio
Motherboard
Manufacturer ASUSTeK COMPUTER INC.
Model X550CC (SOCKET 0)
Version 1.0
Chipset Vendor Intel
Chipset Model Ivy Bridge
Chipset Revision 09
Southbridge Vendor Intel
Southbridge Model HM76
Southbridge Revision 04
System Temperature 63 °C
BIOS
Brand American Megatrends Inc.
Version X550CC.222
Date 2/24/2014

And I checked the link, thank you by the way but I guess I lost the chance to roll back to a previously installed version of the driver, which would've probably helped in my case since I reinstalled it with the same current version again thinking that something might have gone wrong with the update but it didn't work and rolling back to the prvious version thus became impossible.
Sorry, I didn't know about that option beforehand.
This is the driver in question:
Intel (R) 7 series/C216 chipset family USB enhanced controller - 1E2D

 

[7malligk]

What version of the BIOS are you running?

 

[Ranya-chan]

BIOS
Brand American Megatrends Inc.
Version X550CC.222
Date 2/24/2014
SMBIOS Version 2.7