I have an HP DC5700 Compaq Server (The horizontal, not vertical, version). It only has a single PCI-E X1 port, as far as I know. I bought a NEC/Renesys based USB 3.0 PCI-E card, but the system won't recognise it (BIOS or Windows). It does power devices however, so it is not a power issue.
This is the system: https://support.hp.com/gb-en/product/hp-compaq-dc5700-small-form-factor-pc/3249646/drivers
This is the card I bought: https://www.amazon.co.uk/gp/aw/d/B01B3Z9RDG/ (see below for further links)
The system runs a triple XP/7/8.1 boot on an SSD + 250 GB HDD, with no problems otherwise. It has 4GB RAM, and the stock 240W supply. Nothing appears in Device Manager, and BIOS does not see anything either. I have already checked that it is sitting well.
Here is the computer's manual from HP: http://h10032.www1.hp.com/ctg/Manual/c00765893
Here is the computer's service reference manual: http://h10032.www1.hp.com/ctg/Manual/c00800709
And here is the full setup guide by HP: http://h10032.www1.hp.com/ctg/Manual/c01314835
Ideally I want both USB slots on the back, as well as the ability to connect with front panel device.
I believe it may be the limited 1x protocol. Is there any product that I can order that will work with my system?
Some further information:
1. This appears to be the exact card model I have, including specifications. It seems to support X1 fine, so I shouldn't have had any problems. It also states Windows XP support out of the box with provided drivers, so again I do not think having Windows XP installed on my system makes any difference. https://www.startech.com/Cards-Adapters/USB-3.0/Cards/2-Port-PCI-Express-SuperSpeed-USB-3-Card-Adapter~PEXUSB3S2
This is the manual: https://sgcdn.startech.com/005329/media/sets/PEXUSB3S2_Manual/PEXUSB3S2.pdf
And the datasheet: https://sgcdn.startech.com/005329/media/sets/PEXUSB3S2_Manual/PEXUSB3S2.pdf
2. I have updated my BIOS from 2.04 to 2.09, hoping that an update would fix the issue. The HP website is unclear, and they use odd BIOS versions. There seems to be a version 4.xx, but it is dated as older than 2.09. Since 2.09 was closest to my BIOS numbering system, I chose that. However, there has been no change or improvement in regards to this problem.
3a. Some extra useful information I have discovered. One use at Tom's Hardware said that this system "doesn't have a true PCI-Express slot - and no AGP"[http://www.tomshardware.co.uk/forum/262077-33-recommendation-dual-video-card].
3b. I also found a user having problems with the Renesas USB 3.0 cards on HP Compaq series computers. Different version from mine however, and his system seemed to at least recognize the device at first. [http://www.tomshardware.co.uk/answers/id-3584693/usb-pci-card-driver-occasionally-loads.html]
4. My computer seems to support PCI-E 1.1 protocol cards. Could this be affecting my setup?
This is the system: https://support.hp.com/gb-en/product/hp-compaq-dc5700-small-form-factor-pc/3249646/drivers
This is the card I bought: https://www.amazon.co.uk/gp/aw/d/B01B3Z9RDG/ (see below for further links)
The system runs a triple XP/7/8.1 boot on an SSD + 250 GB HDD, with no problems otherwise. It has 4GB RAM, and the stock 240W supply. Nothing appears in Device Manager, and BIOS does not see anything either. I have already checked that it is sitting well.
Here is the computer's manual from HP: http://h10032.www1.hp.com/ctg/Manual/c00765893
Here is the computer's service reference manual: http://h10032.www1.hp.com/ctg/Manual/c00800709
And here is the full setup guide by HP: http://h10032.www1.hp.com/ctg/Manual/c01314835
Ideally I want both USB slots on the back, as well as the ability to connect with front panel device.
I believe it may be the limited 1x protocol. Is there any product that I can order that will work with my system?
Some further information:
1. This appears to be the exact card model I have, including specifications. It seems to support X1 fine, so I shouldn't have had any problems. It also states Windows XP support out of the box with provided drivers, so again I do not think having Windows XP installed on my system makes any difference. https://www.startech.com/Cards-Adapters/USB-3.0/Cards/2-Port-PCI-Express-SuperSpeed-USB-3-Card-Adapter~PEXUSB3S2
This is the manual: https://sgcdn.startech.com/005329/media/sets/PEXUSB3S2_Manual/PEXUSB3S2.pdf
And the datasheet: https://sgcdn.startech.com/005329/media/sets/PEXUSB3S2_Manual/PEXUSB3S2.pdf
2. I have updated my BIOS from 2.04 to 2.09, hoping that an update would fix the issue. The HP website is unclear, and they use odd BIOS versions. There seems to be a version 4.xx, but it is dated as older than 2.09. Since 2.09 was closest to my BIOS numbering system, I chose that. However, there has been no change or improvement in regards to this problem.
3a. Some extra useful information I have discovered. One use at Tom's Hardware said that this system "doesn't have a true PCI-Express slot - and no AGP"[http://www.tomshardware.co.uk/forum/262077-33-recommendation-dual-video-card].
3b. I also found a user having problems with the Renesas USB 3.0 cards on HP Compaq series computers. Different version from mine however, and his system seemed to at least recognize the device at first. [http://www.tomshardware.co.uk/answers/id-3584693/usb-pci-card-driver-occasionally-loads.html]
4. My computer seems to support PCI-E 1.1 protocol cards. Could this be affecting my setup?