USB 3.0 ports don't recognize portable WD drives

[FirstBYO]

I have done my first BYO computer, but am having trouble with my two WD My Passport USB portable drives. I installed Windows7 Home Premium, with all updates, an Asrock H97M Pro4 MB, with all updates. Microsoft tested and confirmed my install, WD assisted in testing the portable drives, cables, and that all USB 3.0 drivers were installed/updated. My USB 2.0 devices (flash drives, keyboard, mouse) work on all my USB ports (six USB 3.0 ports- 2 in front, 4 in back; two USB 2.0 ports- in back). The two portable drives however, work only in the USB 2.0 ports, with the pop-up window “This device will perform faster when plugged into a USB 3.0 port….”. When plugged into the 3.0 ports, they are not recognized- there is no window to “Open and View Files”, and they don’t show up in Device or Drive Management. Does anyone know how I can get the 3.0 ports to recognize them?

 

[Mattios]

Do they work in a different PC?

 

[D_Know_WD]

Hi there FirstBYO,

This sounds like a driver related issue.
It may be a good idea to reinstall your USB 3.0 drivers: http://www.asrock.com/mb/Intel/H97M%20Pro4/?cat=Download
Have you tried attaching the drive to the USB 3.0 ports on the back of the computer case? They are directly attached to the MOBO. If you haven't. you can try that as well.

Hope this will help,
D_Know_WD