USB 3.0 ports not working but 2.0 are fine

DaveWear

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May 1, 2017
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USB 3.0 ports not working

I have 2 USB 3.0 ports on the front panel, and 2 on the rear panel, none of which work.
I also have 4 USB 2.0 ports on the rear panel, all working fine.
I have checked the device manager and there are 7 USB Root Hubs listed, no errors showing. I have tried uninstalling/reinstalling drivers but no changes.
This issue is quite recent, the ports had been working correctly for over a year.
Any ideas would be great thanks
 

DaveWear

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May 1, 2017
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I have already tried uninstalling/reinstalling the drivers via device manager. As far as I can see there is no way of distinguishing the USB 2.0 from 3.0 within the device manager. is there another way to find the drivers?
Thanks
 

ccampy

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Jan 4, 2014
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They are usually part of your chipset driver's

A pic of what you have on device manager should help
 

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