USB 3.0 problem

[Peteivissa]

Hi ,

I have the following:
i5
Z68XP-UD4
SSD Crucial M4
8gb Ram
620W Seasonic
Msi GTX 560GTX Ti
W7 Ultimate 64bits

and: WD My Passport Essential SE Usb 3.0 - 750 GB

With computer on, if i connect WD 3.0 to USB 3.0 all runs okay

But, if i boot with WD 3.0 connected to USB 3.0 port , no recognized :smileysad:

If i boot with WD 3.0 connected to USB 2.0 port all runs okay.

Bios and drivers updated.

¿What can i do?

Thanks in advance

 

[treefrog07]

Check you BIOS settings to make sure the USB 3.0 is enabled. If not, enable it, save and exit the BIOS. If it is already enabled, use the USB 2.0.

 

[Peteivissa]

Thanks your message treefrog07

Yes, Usb 3.0 enabled in bios.

Of course i can use the 2.0, but if i have one 3.0 HD and 3.0 USB i would like to use it!

 

[RetiredChief]

Are you running the latest Bios version for your MB. If not there may be a later version that fixes this problem. The USB3 is controlled by a 3rd party controller, not Intel. So also make sure you have the latest driver for the USB 3, again available at MB website.

Have a laptop (Samsung RF711-SO1). Has two sata III ports. Initially when ever I plugged in a USB3 device (HDD, or Thumbdrive) it would drop my internet connect. A newer Bios Update solved the problem somewhat. Now when I plug in a device to USB3 it does not drop the connection, But if I boot with a device plugged in it still has no connection, have to unplug, gain connection, then plug device back in - Hoping the come out with a newer bios fix.

 

[Peteivissa]

Thanks for replys!

if I boot with a device plugged in it still has no connection, have to unplug, gain connection, then plug device back in - Hoping the come out with a newer bios fix

Thats exactly what happen to me.

I have Bios F5, last version is F6 but still beta, dont know if try it....

 

[bmxjumperc]

This is a really common issue among USB 3 external hard drive users and USB 3 devices on motherboards, I am still researching it and have been for quite a few months. Because it is so common it is really difficult to find a solution but in the mean time I can give you a tip, the USB has to completely enumerate to do that unplug the HDD from the back of the computer and unplug power to the HDD or a short cut is to turn off the power to the PSU when the computer is off. This should reset the communication between the USB 3 device and the computer called enumerating. (that work around has worked for me but I still need to find a solution)
The common hardware among users experiencing this problem might be WD external HDDs which I also have. (WD MyBook Essentials 2TB USB 3)