Archived from groups: microsoft.public.windowsxp.hardware (
More info?)
Gerry,
Sorry to hear that.
Can you post back the full details of your laptop?
The brand and model, spec and config.(including mobo BIOS and chipset
drivers), applications and drivers installed, etc. so that we can investigate
deeply on what's going wrong.
Peter
"Gerry Shannon" wrote:
> Peter,
>
> I tried your advice twice today to no avail. It seems my version of XP is
> different from everyone else's. I got the camera and mic to work fine on a
> friend's XP computer but on my two computers the mic won't work. I have
> other audio USB devices that don't work fully as well. None of them came
> with a driver.
>
> Thanks for the advice anyway.
>
> Gerry
> "Peter" <Peter@discussions.microsoft.com> wrote in message
> news:533BA499-2F57-4CC9-8F05-CA293CBA6FA2@microsoft.com...
> > Gerry,
> >
> > There is not necessary to re-install XP unless there are big problems on
> > the
> > OS.
> > Format the harddisk and clean install XP should be the last resort.
> > Just follow my suggestion and I think it should work.
> > Await your favourable reply on the coming weekend.
> > I can be reached at "mokpetc at mail dot hongkong dot com"
> > or just post back to the NG.
> >
> > Peter
> >
> > "Gerry Shannon" wrote:
> >
> >> Peter,
> >>
> >> I am sure there is a logical answer to my problem. I am going to
> >> reinstall
> >> XP on my notebook computer and see if that works. I can do it safely
> >> because
> >> it is my back up computer and it is not critical, just useful. Anyway, as
> >> I
> >> said, this will have to wait until the weekend when I have some free
> >> time.
> >>
> >> Gerry
> >> "Peter" <Peter@discussions.microsoft.com> wrote in message
> >> news:644C0934-99C6-41D7-BDF5-B101639E5AC7@microsoft.com...
> >> > Hi Gerry,
> >> >
> >> > When you updated your OS to SP2, the USB Controllers drivers might not
> >> > be
> >> > updated at the same time due to unknown reasons and thus caused the
> >> > problems.
> >> >
> >> > Hope you can fix it and enjoy with the webcam.
> >> > BTW, you should download and use the latest XP drivers and applications
> >> > from
> >> > logitech. Make sure you have installed Direct X 9 before install this
> >> > driver.
> >> >
> >> > Peter
> >> >
> >> >
> >> > "Gerry Shannon" wrote:
> >> >
> >> >> Hi Peter,
> >> >>
> >> >> I will try what you have suggested on the weekend. I tried the device
> >> >> on
> >> >> a
> >> >> friend's computer running XP and it installed and worked perfectly so
> >> >> I
> >> >> know
> >> >> it is not the device that is the issue and not XP. It is curious,
> >> >> though,
> >> >> that the device will not install properly on either of my XP boxes.
> >> >>
> >> >> Anyway, I will try reinstalling the USB as you suggest and report
> >> >> back.
> >> >>
> >> >> Thanks,
> >> >>
> >> >> Gerry
> >> >> "Peter" <Peter@discussions.microsoft.com> wrote in message
> >> >> news:6A6BC38F-3708-4762-ADF2-004276E58318@microsoft.com...
> >> >> > Hi,
> >> >> >
> >> >> > In this case, I would suggest you to disconnect any USB devices from
> >> >> > the
> >> >> > PC
> >> >> > including USB mice and keyboard (use PS/2 at this time). Then reboot
> >> >> > the
> >> >> > PC
> >> >> > in safe mode and login as administrator.
> >> >> > Go to device manager, double click the Universal serial Bus
> >> >> > Controllers.
> >> >> > Right click on the XXX PCI to USB Open Host Controllers and click
> >> >> > uninstall.
> >> >> > If you see XXX PCI to USB Enhanced Host controllers (this controller
> >> >> > is
> >> >> > for
> >> >> > USB2.0), uninstall it as well.
> >> >> >
> >> >> > Reboot the PC, windows should found new hardwares and install the
> >> >> > proper
> >> >> > drivers.
> >> >> > Go to device manager to ensure the Universal Serial BUs Controllers
> >> >> > are
> >> >> > reinstalled and working properly.
> >> >> >
> >> >> > Re-connect the USB devices each at one time to ensure each one is
> >> >> > working
> >> >> > properly before connect the other devices. Try re-install the webcam
> >> >> > drivers
> >> >> > in this way.
> >> >> >
> >> >> > Hope it helps.
> >> >> >
> >> >> > Peter
> >> >> >
> >> >> >
> >> >> > "Gerry Shannon" wrote:
> >> >> >
> >> >> >> Hi Peter,
> >> >> >>
> >> >> >> Thanks. I did follow the instructions exactly as Logitech
> >> >> >> describes.
> >> >> >> It
> >> >> >> seems to me that it is a Windows XP SP2 specific issue because I
> >> >> >> have
> >> >> >> several USB audio devices and none of them work with my XP system.
> >> >> >> At
> >> >> >> work
> >> >> >> they are fine on my ME machine. Unfortunately, I don't want to chat
> >> >> >> at
> >> >> >> work
> >> >> >>
> >> >> >>
> >> >> >> What I think I need is a way to get XP to install the default USB
> >> >> >> audio
> >> >> >> drivers somehow.
> >> >> >>
> >> >> >> None of the devices I have, except the Webcam, came with a CD. They
> >> >> >> claim
> >> >> >> that they are 100% Windows XP compatible and don't require a
> >> >> >> specific
> >> >> >> driver.
> >> >> >>
> >> >> >> "Peter" <Peter@discussions.microsoft.com> wrote in message
> >> >> >> news:615EE260-4E50-46C7-928F-607CAAF2DF40@microsoft.com...
> >> >> >> > Hi,
> >> >> >> >
> >> >> >> > Have you strictly follow the instructions for how to install the
> >> >> >> > webcam
> >> >> >> > drivers?
> >> >> >> >
> >> >> >> > Try as follows:
> >> >> >> >
> >> >> >> > 1. Download the latest XP compatible drivers from logitech.com
> >> >> >> > and
> >> >> >> > save
> >> >> >> > it
> >> >> >> > to a specific folder.
> >> >> >> >
> >> >> >> >
http://www.logitech.com/index.cfm/downloads/software/HK/EN,CRID=322,contentid=6023
> >> >> >> >
> >> >> >> > 2. go to add or remove program to remove the webcam drivers,
> >> >> >> > after
> >> >> >> > the
> >> >> >> > driver is removed, disconnect the webcam and then reboot the PC.
> >> >> >> >
> >> >> >> > 3. Check to ensure you have installed Direct X 9.0 or above
> >> >> >> > before
> >> >> >> > install
> >> >> >> > the new webcam drivers.
> >> >> >> >
> >> >> >> > 4. Temporary disable the antivirus software and then run the
> >> >> >> > downloaded
> >> >> >> > drivers.
> >> >> >> > Connect the webcam when prompted. Follow the prompt top complete
> >> >> >> > the
> >> >> >> > installation. You may need to reboot the PC to complete the
> >> >> >> > installation.
> >> >> >> >
> >> >> >> > 5. Install other applications from the webcam CD.
> >> >> >> >
> >> >> >> > Refer to logitech.com for support if you have further queries.
> >> >> >> >
http://www.logitech.com/index.cfm/support/products/document/HK/EN,CRID=322,contentid=4705#2
> >> >> >> >
> >> >> >> > Hope it helps.
> >> >> >> >
> >> >> >> > Peter
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> > "Gerry Shannon" wrote:
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >> Windows XP doesn't seem to be able to support USB speakers and
> >> >> >> >> microphones
> >> >> >> >> on my system. I have a Logitech 4000 Pro Webcam with mic. The
> >> >> >> >> Webcam
> >> >> >> >> works
> >> >> >> >> but Windows can't install a driver for the mic. I recently
> >> >> >> >> bought
> >> >> >> >> a
> >> >> >> >> USB
> >> >> >> >> headset and Windows can't install that either.
> >> >> >> >>
> >> >> >> >> I have a generic system:
> >> >> >> >>
> >> >> >> >> Windows XP SP 2
> >> >> >> >> Intel P4-1.5 GHz
> >> >> >> >> 512 MB memory.
> >> >> >> >>
> >> >> >> >> Any help would be greatly appreciated.
> >> >> >> >>
> >> >> >> >> PS: (The mic used to work)
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >>
> >>
>
>
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