Question USB devices disconnecting randomly. Same 3 devices.

[X_E_N]

My PC is about 2 months old and was far from cheap. I am very pleased with its performance and stability and have had zero issues, until recently.

Whilst playing The Division 2, occasionally I will hear the USB disconnect sound. My mouse and keyboard lights will go out as will my USB wireless headset. A few seconds later it all returns and I am back to it.

At first I thought it was the USB switch I was using for the keyboard and mouse, but my headset isn't plugged into that but direct into the motherboard.

Motherboard is a Gigabyte Z390 AORUS MASTER and my PSU is a Corsair 1000w.

It recently did it again last night, I noted the time and checked the event logs and found something interesting or perhaps, odd.


In the event logs I see these 4 entries at the same time of the disconnects.

Log Name: Application
Source: edgeupdatem
Date: 01/06/2020 02:03:31
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: TITAN
Description:
The description for Event ID 0 from source edgeupdatem cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service stopped

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="edgeupdatem" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-01T01:03:31.447936000Z" />
<EventRecordID>21127</EventRecordID>
<Channel>Application</Channel>
<Computer>TITAN</Computer>
<Security />
</System>
<EventData>
<Data>Service stopped</Data>
</EventData>
</Event>

Log Name: Application
Source: edgeupdate
Date: 01/06/2020 02:03:31
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: TITAN
Description:
The description for Event ID 0 from source edgeupdate cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service stopped

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="edgeupdate" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-01T01:03:31.447936000Z" />
<EventRecordID>21128</EventRecordID>
<Channel>Application</Channel>
<Computer>TITAN</Computer>
<Security />
</System>
<EventData>
<Data>Service stopped</Data>
</EventData>
</Event>

Log Name: Application
Source: Windows Error Reporting
Date: 01/06/2020 02:03:40
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: TITAN
Description:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 144
P2: 1005
P3: fffffa8fc7207860
P4: 0
P5: 0
P6: 10_0_18363
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\LiveKernelReports\USBXHCI\USBXHCI-20200601-0203.dmp
\\?\C:\Windows\TEMP\WER-31918875-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F4C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F7C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F7B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3160.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_144_75155b40954bbfb8d9c5878834803c3542fed0fa_00000000_cab_b79b001f-ab4c-4b5d-a7a6-d87f0d5502b1

Analysis symbol:
Rechecking for solution: 0
Report Id: b79b001f-ab4c-4b5d-a7a6-d87f0d5502b1
Report Status: 2049
Hashed bucket:
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-01T01:03:40.657602900Z" />
<EventRecordID>21130</EventRecordID>
<Channel>Application</Channel>
<Computer>TITAN</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>LiveKernelEvent</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>144</Data>
<Data>1005</Data>
<Data>fffffa8fc7207860</Data>
<Data>0</Data>
<Data>0</Data>
<Data>10_0_18363</Data>
<Data>0_0</Data>
<Data>256_1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\Windows\LiveKernelReports\USBXHCI\USBXHCI-20200601-0203.dmp
\\?\C:\Windows\TEMP\WER-31918875-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F4C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F7C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F7B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3160.tmp.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_144_75155b40954bbfb8d9c5878834803c3542fed0fa_00000000_cab_b79b001f-ab4c-4b5d-a7a6-d87f0d5502b1</Data>
<Data>
</Data>
<Data>0</Data>
<Data>b79b001f-ab4c-4b5d-a7a6-d87f0d5502b1</Data>
<Data>2049</Data>
<Data>
</Data>
<Data>0</Data>
</EventData>
</Event>

Log Name: Application
Source: Windows Error Reporting
Date: 01/06/2020 02:03:40
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: TITAN
Description:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 144
P2: 1005
P3: fffffa8fc7207860
P4: 0
P5: 0
P6: 10_0_18363
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\LiveKernelReports\USBXHCI\USBXHCI-20200601-0203.dmp
\\?\C:\Windows\TEMP\WER-31918875-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F4C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F7C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F7B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3160.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_144_75155b40954bbfb8d9c5878834803c3542fed0fa_00000000_b79b001f-ab4c-4b5d-a7a6-d87f0d5502b1

Analysis symbol:
Rechecking for solution: 0
Report Id: b79b001f-ab4c-4b5d-a7a6-d87f0d5502b1
Report Status: 4
Hashed bucket:
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-01T01:03:40.386002200Z" />
<EventRecordID>21129</EventRecordID>
<Channel>Application</Channel>
<Computer>TITAN</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>LiveKernelEvent</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>144</Data>
<Data>1005</Data>
<Data>fffffa8fc7207860</Data>
<Data>0</Data>
<Data>0</Data>
<Data>10_0_18363</Data>
<Data>0_0</Data>
<Data>256_1</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\Windows\LiveKernelReports\USBXHCI\USBXHCI-20200601-0203.dmp
\\?\C:\Windows\TEMP\WER-31918875-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F4C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F7C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2F7B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3160.tmp.txt</Data>
<Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_144_75155b40954bbfb8d9c5878834803c3542fed0fa_00000000_b79b001f-ab4c-4b5d-a7a6-d87f0d5502b1</Data>
<Data>
</Data>
<Data>0</Data>
<Data>b79b001f-ab4c-4b5d-a7a6-d87f0d5502b1</Data>
<Data>4</Data>
<Data>
</Data>
<Data>0</Data>
</EventData>
</Event>

I went back to another time when it happened and the same 4 entries appear in the event logs.
Nothing appears under system and these are not marked as critical or anything.

I'm baffled as to how updating edge causes my usb devices to disconnect.

Any ideas?

 

[SnuggleNugget]

Did you ever sort this out? I am having the same problem, and it's driving me crazy.

 

[X_E_N]

Did you ever sort this out? I am having the same problem, and it's driving me crazy.

I think I did.

I tried advice I've been given but overlooked. I went to my motherboards website and downloaded all chipset drivers, all of them. Installed them and the problem went away. In fact my built in bluetooth and wifi came to life also.

In summary, the motherboard website is the best place to go. I've tried driver updaters and windows update but none of them solved it.