USB Devices Unresponsive on New Build

[Nison545]

Windforce Geforce GTX 1080
i7-8700k
Corsair H60 Cooler
ASRock Z370M
Seasonic 550w Gold
Toshiba 1TB HD
Samsung 250gb SSD
Windows 7 (64 bit)

Hey guys,

I've recently just upgraded my rig to include a Windforce Geforce GTX 1080 and an i7-8700k processor. First came the graphics card which worked fine after I uninstalled the previous AMD software. Then came to the new mobo and processor: I constructed and tested the build and it boots to Windows 7 with all my old settings just fine, however, all USB devices are unresponsive - powered, yet unresponsive.

I F2-ed to my BIOS and tried disabling legacy USB as some advice suggested, but now after a restart, my keyboard can't even enter the BIOS.

So now I'm staring at my desktop, working (almost) perfectly with no way to interact with it.

What are my next steps?

Thanks in advance for any advice.

 

[profoundnoah]

You would need some way to clear the BIOS settings. The most basic way of doing so would be to reseat the CMOS: https://www.intel.com/content/www/us/en/support/articles/000025368/processors.html Just to confirm, you've tried the USB ports on the back of the motherboard, correct? (Including the 2.0 port) Also, what EXACT model of the Z370M do you have? There's an ITX, mATX, pro4 version etc.

 

[scout_03]

you need to get the chipset driver for your new board on the ssd .

 

[Nison545]

You would need some way to clear the BIOS settings. The most basic way of doing so would be to reseat the CMOS: https://www.intel.com/content/www/us/en/support/articles/000025368/processors.html Just to confirm, you've tried the USB ports on the back of the motherboard, correct? (Including the 2.0 port) Also, what EXACT model of the Z370M do you have? There's an ITX, mATX, pro4 version etc.

Pro 4 version, sorry. I've tried every USB port at this point.

 

[profoundnoah]

Ah, I completely forgot about this, sorry. Windows 7 might not have the latest USB drivers necessary for operation on Z370 downloaded (I THINK, can't guarantee). http://www.tomshardware.com/answers/id-3580294/z370-usb-ports-working-existing-win7-installation.html If you still have the old hardware, I would advise to try and boot with it and see if everything works. https://www.reddit.com/r/intel/comments/7e0wzi/windows_7_drivers_missing_for_asrock_z370_intel/ http://www.tomshardware.com/answers/id-3557369/coffee-lake-windows.html

 

[Nison545]

Ah, I completely forgot about this, sorry. Windows 7 might not have the latest USB drivers necessary for operation on Z370 downloaded (I THINK, can't guarantee). http://www.tomshardware.com/answers/id-3580294/z370-usb-ports-working-existing-win7-installation.html If you still have the old hardware, I would advise to try and boot with it and see if everything works. https://www.reddit.com/r/intel/comments/7e0wzi/windows_7_drivers_missing_for_asrock_z370_intel/ http://www.tomshardware.com/answers/id-3557369/coffee-lake-windows.html

Ooh, the old hardware isn't accessible... in that case, would I need to upgrade to Windows 10? And I know it's off topic, but if I were to do that would all my settings be erased?

 

[profoundnoah]

Depends on what you mean by settings. Also, I can't FULLY guarantee that updating will fully bring you a fix. Alternatively, you could find a cheap PS/2 keyboard/mouse to use with your system (until you can update the USB drivers). You can do so without the internet, as long as you have another system to download/transfer the driver files via USB. Can't for sure tell you the exact drivers, though if possible, I would check to see what drivers you have when using the PS/2 devices.

 

[scout_03]

this board dont have win 7 support so your up to win 10 save all needed data on another drive .

 

[Nison545]

Depends on what you mean by settings. Also, I can't FULLY guarantee that updating will fully bring you a fix. Alternatively, you could find a cheap PS/2 keyboard/mouse to use with your system (until you can update the USB drivers). You can do so without the internet, as long as you have another system to download/transfer the driver files via USB. Can't for sure tell you the exact drivers, though if possible, I would check to see what drivers you have when using the PS/2 devices.

I have my macbook Pro available for any driver download or USB transfer. No access to a PS/2 keyboard or mouse, just my Corsair and Razer ones.

By settings, I mean my data basically. Would updating to WIndows 10 through the BIOS erase my folders, videos, projects, written work, games etc.?

 

[Nison545]

this board dont have win 7 support so your up to win 10 save all needed data on another drive .

It looks like that may be the only option, but I have no way of transferring the data from my HD and SDD since I can't interact with the computer via KB&M.

 

[profoundnoah]

If you mean just going through the standard procedure of an OS upgrade (booting from a USB installation device), then you can choose where windows will install. If I remember correctly, the installation location will likely need to be formatted, thus eliminating any sort of data on the drive. If you have valuable stuff on your SSD, you could easily buy a SATA to USB adapter like this one: https://www.amazon.com/dp/B077P67ZLP/ref=sspa_dk_detail_3?pd_rd_i=B074QNB5DN&pd_rd_wg=OOVOe&pd_rd_r=5VC8MRSR68H4D7KN2F5M&pd_rd_w=fxhJB&th=1 (also works with 3.5 inch drives with the AC adapter) and use it to transfer any valuable things you have off of your devices/to your macbook. You can run the install with JUST the SSD plugged in to avoid any risk of your HDD being wiped. Clear your motherboard's CMOS; it will likely allow you to use your KB/M inside the BIOS again.