USB Mouse and Keyboard functions in BIOS, but not in Windows 7

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V

Volso

Commendable
Apr 17, 2016
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Relevant specs:

Windows 7 Pro 64-bit
ASUS M4N78 Pro
Chipset: nVidia GeForce 8300
CPU: AMD Phenom II 945
Mem: 8GB DDR2 800

Details: Replaced MB, CPU, RAM. Booting into BIOS, USB keyboard and mouse detected and function properly. Booted into Windows 7, they stop working.

Device manager shows 4 entries with conflicts:

Standard Dual Channel PCI IDE Controller
High Definition Audio Controller
Standard OpenHCD USB Host Controller
Standard OpenHCD USB Host Controller

ALL OTHER USB DEVICES that I have function properly. HD webcam, Wacom tablet, usb flash drives, usb HDDs (includes SSD drives and other 2.5" and 3.5" types), usb microphone, and many other device types.

ONLY usb keyboard and mouse affected. Three different keyboards, two wired and one wireless usb mice tried but all fail. All of them work on other machines running Win8.1, Win7, and Ubuntu. Fortunately I have a PS/2 keyboard so I can work on this problem...but no PS/2 mouse...lol...Go, Go, keyboard shortcuts! :bounce:

I have uninstalled each of the drivers to see if the OS would correct itself on reboot. All reinstall, but with the same conflict issue. I have disabled and re-enabled Legacy support in the BIOS to no effect. The keyboards and mice not only function fine in BIOS, but the BIOS visibly lists them.

I have installed the latest chipset drivers AND updated the BIOS to the latest firmware.

I am about to TRY to perform a System Restore to a point before I installed the chipset drivers, but I doubt that will work. The initial USB keyboard and mouse I had plugged in weren't working then, either. I will update this IF the System Restore makes any difference.

I have searched and found this issue in many, many places. Things I have found in common with my exact issue that others have: The same devices I have with conflicts others have, we all have nVidia chipsets with Windows 7, although they are different chipsets and different motherboard brands and models. I find it interesting that the conflicted devices are all I/O related, regardless that it seems to affect only USB keyboards and mouses.

This is NOT a Windows 7 USB3 issue! Those particular problems have different device conflicts and seem to mostly affect Intel chipsets, although a few nVidia chipsets with this issue are around and most seem to affect Windows 8.1. This motherboard doesn't have USB3 on it, anyway.

Thanks in advance to everyone who offers any insight.
 
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J

junkeymonkey

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Nov 11, 2013
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maybe but removed is removed regardless of platform .right ? and lately a lot of reports on this with new7 installs -

http://www.tomshardware.com/answers/id-3030799/usb-keyboard-mouse-stop-working-windows-loads.html


''This is NOT a Windows 7 USB3 issue! ''

''Microsoft is removing support for the EHCI host controller (USB 2.0 spec) '' not usb3 as you put it ??

''better hope that your motherboard has a PS/2 port because even while installing from a DVD, the USB ports wont work ''

Read more: http://wccftech.com/intel-skylake-remove-support-usb-based-windows-7-installation-platform-specs/#ixzz468RvXtez


thing is how old or long has that 7 been installed or is this a new install a old dvd Microsoft copy should nt be affected and the new copy's are

just to say it still may not be your issue but wanted to point that out
 
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V

Volso

Commendable
Apr 17, 2016
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I've read the two articles you posted, among many many more. I was aware of MS removing support for USB 2; I made the USB3 comment because I've been seeing many problems among Intel chipsets (especially laptops) and Windows 7 having issues with non-functioning USB3 ports.

This isn't a new install of Windows 7 on this hard drive. Win7 has been on the hard drive since 2012. I had to replace the motherboard on this system. The old board was an AMD chipset and didn't have these issues. This replacement ASUS motherboard is just a little older than the original, thus my specification that this one doesn't even have USB3, just so there was no mistake.

I have not discounted the possibility that I'll have to wipe the OS and reinstall with my Win7 DVD. I am trying to avoid that, due to the pain of installing all of my software all over again. Regardless, this is an odd problem I'm determined to find a solution for. Reinstalling shouldn't be necessary; I've changed motherboards like this without wiping the OS so many times I've lost count. I'm just trying to find a new angle that I haven't already thought of to resolve this.
 
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junkeymonkey

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''I have not discounted the possibility that I'll have to wipe the OS and reinstall with my Win7 DVD''

well yes you cant just move windows over like that... the copy of your windows was tied/configured to the old motherboard it was installed on originally ,, new motherboard = fresh clean install and activation

I bet if you did things right it will work as expected
 
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V

Volso

Commendable
Apr 17, 2016
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How old are you? Stop being an arrogant smartass, thanks.

There's always that risk, yes, that I won't be able to make it work. However, I have performed such a transfer more times than I can count and, until now, have always been able to do so with only a couple systems giving me a minor problem or two. I apologize if you don't have enough technical knowledge to do something like this. Before I checked on this thread I placed an empty drive in this machine and performed a fresh install...and guess what? As soon as the chipset drivers are loaded, boom. No more USB mouse/keyboard. The other devices I listed in my original post still work, and I need the chipset drivers for everything else to function properly.

By the way, you DO know what a PnP operating system is, right? Very few drivers, if any nowadays, are permanently "tied" to an OS. Instead of being a jerk, try being helpful, instead. If you don't have anything useful to contribute, then go somewhere else.
 
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V

Volso

Commendable
Apr 17, 2016
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Actually, no. He wasn't a d**k about it. I've already downloaded the most current software from ASUS and nVidia (who had newer version). Since I'm on a new install now, yet with the same thing still going on, I suppose you have some other smartass thing to say?
 
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junkeymonkey

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Nov 11, 2013
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ya, sounds like your running junk I guess ?

make a bootable dvd of Linux and see if it works under it ??

''You can download the Linux Mint operating system for free It comes as an ISO file
which you need to burn to a blank DVD. The liveDVD is then bootable and provides a
fully-functional operating system which you can try without affecting your PC.''

https://www.linuxmint.com/documentation/user-guide/Cinnamon/english_17.3.pdf

enjoy
 
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