About four months ago I got a new computer, pre-built from a company where I live. I didn't feel like putting it together myself as I haven't put together a computer for a number of years and they seem to get more and more flashy.
Specs:
Mob: ASUS ROG STRIX B-550-F Gaming
CPU: AMD Ryzen 9 3900X
RAM: HyperX Fury RGB DDR4 3200MHZ 16gb (2x8) hwi shows it at 1597.1mhz though?
PSU: 500Watt
Mouse: old logitech gaming MX518
At first I had a problem with all USB devices connected suddenly dying/reconnecting at the same time so I sent the computer back so they could take a look at it, however, when they did they did not find any problems with the motherboard and could not recreate the problem. They did however update BIOS and sent it back to me. They also turned off virtualization in BIOS - something I had turned on to mess around with linux in vbox, as I've done with all my other computers for scripting/programming. The issue can be found here, in this reddit thread, along with screenshots of my setup:
link
Since the computer came back to me, I have a slightly different problem. Now I don't have any problem with my disks or keyboard reconnecting but I still have it with my logitech mouse and my corsair usb headset who still randomly seems to die and come back. To be honest the mouse mostly dies while I'm gaming, and it takes several hours for it to do so. My headphones seem a little more random, they are also connected to my front ports while my mouse is connected to one of the back ports.
Windows doesn't log any events when this is happening, at all, so I have no error codes and I can't make the problem happen except game a couple of hours and there it is.
The company does not want to take the computer back again until I can prove that something is wrong, but as long as I don't get any error messages or codes I can't exactly keep track of everything.
I have tried upgrading all drivers with the help of Driver Talent and I have turned off the setting that lets USB hubs power down in my device manager.
Any suggestions to what the problem might be would be helpful, any suggestions on how to log these events or how to prove they exist would also be helpful.
Specs:
Mob: ASUS ROG STRIX B-550-F Gaming
CPU: AMD Ryzen 9 3900X
RAM: HyperX Fury RGB DDR4 3200MHZ 16gb (2x8) hwi shows it at 1597.1mhz though?
PSU: 500Watt
Mouse: old logitech gaming MX518
At first I had a problem with all USB devices connected suddenly dying/reconnecting at the same time so I sent the computer back so they could take a look at it, however, when they did they did not find any problems with the motherboard and could not recreate the problem. They did however update BIOS and sent it back to me. They also turned off virtualization in BIOS - something I had turned on to mess around with linux in vbox, as I've done with all my other computers for scripting/programming. The issue can be found here, in this reddit thread, along with screenshots of my setup:
link
Since the computer came back to me, I have a slightly different problem. Now I don't have any problem with my disks or keyboard reconnecting but I still have it with my logitech mouse and my corsair usb headset who still randomly seems to die and come back. To be honest the mouse mostly dies while I'm gaming, and it takes several hours for it to do so. My headphones seem a little more random, they are also connected to my front ports while my mouse is connected to one of the back ports.
Windows doesn't log any events when this is happening, at all, so I have no error codes and I can't make the problem happen except game a couple of hours and there it is.
The company does not want to take the computer back again until I can prove that something is wrong, but as long as I don't get any error messages or codes I can't exactly keep track of everything.
I have tried upgrading all drivers with the help of Driver Talent and I have turned off the setting that lets USB hubs power down in my device manager.
Any suggestions to what the problem might be would be helpful, any suggestions on how to log these events or how to prove they exist would also be helpful.
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