Question USB Unrecognized pop up Even after all the software fix procedure

[mz2250]

Hi I have this problem, my PC went fine from almost 4 year and the suddenly some days ago a continuous error message about USB Unrecognized started , I've done all the procedure to fix it inside windows (reinstall USB root, power saving trick, reinstall in place Windows, scannow and other PowerShell things ecc ecc) but nothing seems to fix it, this problem is also present without any USB attached

My configuration is the following:
ASRock B365 Pro 4
I3-9100f
32gb Kingston ran fury x
Nvidia Quadro k600
Samsung 980 nvme
Wd sn750 nvme
Samsung 860 SSD
SanDisk ultra

Also I've seen from usbdeview that the prot switch on and off as connected and is related to USB 14 PORT, I've seen a thread about the same motherboard and USB 14 problem and one user suggesting about some problems relative to Nvidia drivers maybe, so I've a new Amd RX 6600 on my way but I'm scared that is not the problem ( I needed a GPU upgrade anyway)
So this is an audio working PC so I'm pretty bounded to my laptop for work and this Is a bit of a problem

Can anyone suggest something that can help??

 

[Aeacus]

Can anyone suggest something that can help??

Won't be pretty: MoBo replacement.

Since you already clean installed Win, which means you've removed all possible software issues there might have been. With that out of the way, time to look towards hardware issues. And because one USB port on MoBo is throwing an error (MoBo can't detect anymore what, if any, is plugged into there), only fix is MoBo replacement.

 

[mz2250]

Won't be pretty: MoBo replacement.

Since you already clean installed Win, which means you've removed all possible software issues there might have been. With that out of the way, time to look towards hardware issues. And because one USB port on MoBo is throwing an error (MoBo can't detect anymore what, if any, is plugged into there), only fix is MoBo replacement.

Actually is detecting what's plugged in, each device I plug in is detected, I don't get why, could be correlated really to pci bus and video card? Or maybe power issue?

 

[Aeacus]

could be correlated really to pci bus

USB is part of the different part of MoBo chipset, compared to PCI bus. So, i don't think it's anything to do with PCI or GPU.

Or maybe power issue?

PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?

Though, if it would be PSU issue, it would affect all USB ports (+5V rail). Also, i don't think MoBo VRM would have individual control over each and every USB port. Most likely they are grouped together. In this case, several ports at once would have an issue, rather than just one, individual port.

 

[mz2250]

USB is part of the different part of MoBo chipset, compared to PCI bus. So, i don't think it's anything to do with PCI or GPU.


PSU make and model (or part number) is? Also, how old the PSU is, and was the PSU bought new or used/refurbished?

Though, if it would be PSU issue, it would affect all USB ports (+5V rail). Also, i don't think MoBo VRM would have individual control over each and every USB port. Most likely they are grouped together. In this case, several ports at once would have an issue, rather than just one, individual port.

Sounds utterly logic, PSU is bought new a couple of years ago fsp hydro pro 500w bronze, ASRock suggested CMOS reset and Reinstall of ME and INS drivers but I didn't already took that path

 

[stonecarver]

https://download.asrock.com/Manual/B365 Pro4.pdf
Your manual.

A simple test can you unplug the USB cables that goes to the front of your PC from motherboard header. Restart and see if your still getting issues using rear USB ports.


If it still fails buy a USB PCI-E daughter card with an internal header and your patched back up on the front of PC as well as long as your issue didn't start from a bad USB port on the front panel in the first place.

 

[Aeacus]

PSU is bought new a couple of years ago fsp hydro pro 500w bronze

Yeah, that isn't good unit from FSP. More like low quality unit.
Since PSU has poor build quality, it could be one of the culprits. While USB ports are on MoBo and MoBo is the one that sustained damage, PSU still powers everything and poor PSU can damage hardware, even outright kill them.

Now, testing with 2nd, good quality PSU; like Seasonic Focus/PRIME or Corsair RMx/RMi/HXi/AXi, may not fix your issue, since damage is most likely already done. Still, far better PSU would at least keep any further damage to occur.

For 2nd opinion about your PSU, look PSU Tier list,
link: https://forums.tomshardware.com/thr...er-list-rev-14-8-final-update-jul-21.3624094/

Your FSP unit is Tier C, while what i suggest and am personally using, is everything from Tier A.

ASRock suggested CMOS reset

That will factory reset BIOS settings. I doubt that you've messed around in BIOS, especially when it comes to input/output ports.

Reinstall of ME and INS drivers

Might help. But you already did clean Win install, right? If so, that should've taken care of it already.

A simple test can you unplug the USB cables that goes to the front of your PC from motherboard header. Restart and see if your still getting issues using rear USB ports.

Unless there is pin short inside the cable from internal USB header to case's front I/O, i don't see how it could produce the issue OP is having. Let alone they affecting the rear ports.

If it still fails buy a USB PCI-E daughter card with an internal header and your patched back up on the front of PC as well as long as your issue didn't start from a bad USB port on the front panel in the first place.

OP actually didn't tell us if the front or rear port is the issue. Only that it should be "USB 14 port", which is strange since i counted only 13 USB ports on MoBo (both rear and internal).

 

[mz2250]

Yeah, that isn't good unit from FSP. More like low quality unit.
Since PSU has poor build quality, it could be one of the culprits. While USB ports are on MoBo and MoBo is the one that sustained damage, PSU still powers everything and poor PSU can damage hardware, even outright kill them.

Now, testing with 2nd, good quality PSU; like Seasonic Focus/PRIME or Corsair RMx/RMi/HXi/AXi, may not fix your issue, since damage is most likely already done. Still, far better PSU would at least keep any further damage to occur.

For 2nd opinion about your PSU, look PSU Tier list,
link: https://forums.tomshardware.com/thr...er-list-rev-14-8-final-update-jul-21.3624094/

Your FSP unit is Tier C, while what i suggest and am personally using, is everything from Tier A.


That will factory reset BIOS settings. I doubt that you've messed around in BIOS, especially when it comes to input/output ports.


Might help. But you already did clean Win install, right? If so, that should've taken care of it already.


Unless there is pin short inside the cable from internal USB header to case's front I/O, i don't see how it could produce the issue OP is having. Let alone they affecting the rear ports.


OP actually didn't tell us if the front or rear port is the issue. Only that it should be "USB 14 port", which is strange since i counted only 13 USB ports on MoBo (both rear and internal).

Yeah, that isn't good unit from FSP. More like low quality unit.
Since PSU has poor build quality, it could be one of the culprits. While USB ports are on MoBo and MoBo is the one that sustained damage, PSU still powers everything and poor PSU can damage hardware, even outright kill them.

Now, testing with 2nd, good quality PSU; like Seasonic Focus/PRIME or Corsair RMx/RMi/HXi/AXi, may not fix your issue, since damage is most likely already done. Still, far better PSU would at least keep any further damage to occur.

For 2nd opinion about your PSU, look PSU Tier list,
link: https://forums.tomshardware.com/thr...er-list-rev-14-8-final-update-jul-21.3624094/

Your FSP unit is Tier C, while what i suggest and am personally using, is everything from Tier A.


That will factory reset BIOS settings. I doubt that you've messed around in BIOS, especially when it comes to input/output ports.


Might help. But you already did clean Win install, right? If so, that should've taken care of it already.


Unless there is pin short inside the cable from internal USB header to case's front I/O, i don't see how it could produce the issue OP is having. Let alone they affecting the rear ports.


OP actually didn't tell us if the front or rear port is the issue. Only that it should be "USB 14 port", which is strange since i counted only 13 USB ports on MoBo (both rear and internal).

So I'm going point to point

PSU was bought when there where shortage couple of years ago and weren't any option back then.

It wasn't a planned update since I'm a no overclocker and had a low wattage GPU atm but now I'm planning to do so.

I'm skeptical too about the CMOS reset, but today I've tried to go into UEFI and PC won't let me do it.

The install of win was done in place, so isn't technically a fresh clean install?
I'm planning to do it after few more backups of new things.

I'm not sure which port is causing the problem because whenever port I'm using the computer sees whatever is attached.

That's take me to the port 14 issue and suspecting about a software issue because alone there are 12 port on the mobo (8+ 2header2.0 + 2 usb3)

The fact is the computer was running a daw software ( actually beta) and suddenly the popup thing happened but nothing diverse from the usual thing was happening, plus the popup sometimes happen with more time interval sometimes happen more often in time.

 

[Aeacus]

PSU was bought when there where shortage couple of years ago and weren't any option back then.

At that time, there was cryptocurrency mining craze and it was hard (but not impossible) to find 750W and up good units. 500-650W units have been always available. And 100+ top notch quality units to choose from, it is nigh-impossible that ALL of them are out of stock.
Btw, in Dec '20, i bought my 2nd Seasonic PRIME TX-650. So, no availability issue, even for the best what money can buy. My 2nd PRIME TX-650 is powering my Haswell build.

In any event, i really don't care about the excuse why you cheaped out on PSU. Plenty of people do it all the time. But the fact is that you have a poor PSU and it most likely is the sole reason behind your USB detection issue. On other hand, what stops you now to go with good quality PSU?

I'm skeptical too about the CMOS reset, but today I've tried to go into UEFI and PC won't let me do it.

Clearing CMOS is physical task. Meaning that you either short the CMOS pins on your MoBo (read holy bible of PCs, page 19, to locate it) or remove CMOS battery from the system for at least 5 mins.

The install of win was done in place, so isn't technically a fresh clean install?

No. Clear Win install is: format OS drive, make fresh, clean install on it.
What you might have done, is either Win repair or reset, while keeping your personal data.

because alone there are 12 port on the mobo (8+ 2header2.0 + 2 usb3)

Actually, your MoBo has 13 USB ports. There's additional internal USB 2.0 header that supports only one port (4-pin header). Holy bible of PCs, page 21, has it listed.

The fact is the computer was running a daw software ( actually beta) and suddenly the popup thing happened but nothing diverse from the usual thing was happening, plus the popup sometimes happen with more time interval sometimes happen more often in time.

Hardware can die at any given moment, often without any apparent reason.

Trivia:
I too, sometimes, get the "USB unrecognized" error on my build, but i know exactly what my issue is. Namely, my old Corsair USB headset is sometimes throwing a fit and disconnects/reconnects randomly. This happens mostly when the Corsair iCUE decides to crap out on me and crashes.

I already have new and improved version of the Corsair headset next to me, but i haven't had time to unbox it and wire it up. When to think about it, i should be getting to it, since my new Corsair KB also arrived (K100 RGB) and i'd need to switch it out with my current Corsair Strafe RGB KB, which G key stopped working (i rebinded "g" to somewhere else). Of course, that would mean i have to force uninstall my current iCUE v4.x since latest is v5.x but the stupid thing won't let me update it, saying i have v3.14 on, which interferes with the installation. Just haven't had time to deal with this issue. Also, my headset issue isn't that annoying to me.