usb's don't work

[Sanny Orr]

Hi
I have a problem tomorrow I am going on a trip and I need to transfers files from my desktop to my laptop. I have large 1T external hard drives but for some reason they don't work. This desktop is new and I haven't really yet used UBS's on it. I am getting worried so I would like to know if there is any way to fix this problem fast or if there is any way I can transfer my files from this computer to my laptop for the trip overnight? All help is welcome

Here is the info I have:
my computer is windows 7, 8GB ram, Nivida Gforce GTX 720 , intel i7 @3.6 (I don't think this is very useful for my problem)
my keyboard and mouse work just not external hard drives and usbs(so I dont think it has anything to do with fault USB ports?)
I have tried the hard drives and the USB's on my laptop which works fine just not this desktop
I have looked at adding a letter to it and nothing has showed up
I have tried all USB ports and none work

So I am really confused, if I have to take it back to the shop can u suggest some ways I can get the files to my laptop as I need them for my trip(they combined files are over 10gb)

Thank you for your help

 

[D_Know_WD]

Hi there Sanny Orr,

Have you tried using the ports that are on the back of the casing? The drive do not appear under Disk Management right?
Apart from that, I would advise you to reinstall your USB drivers. Just go to your MOBO's website and download the latest ones.
If this does not work, then I guess you should contact the place where you got your computer from.

Cheers,
D_Know_WD