Hello,
I've been encountering an issue with a computer running Windows 7 Enterprise 64-bit and am not sure where to look. I never catch it in the act, but when the user gets to the computer in the morning, the computer appears to have restarted and is on System Restore.
I am going to attach a screenshot of the .dmp files in BlueScreenView. All of the filenames in the bottom pane are pretty much identical through all of the .dmp files. It seems to be caused by ntoskrnl.exe, but have no idea why.
http://s000.tinyupload.com/index.php?file_id=08207403975742420268
This is what I have tried:
***Switching out the current RAM with that out of an identical, working computer. No improvement.
***Did the same with the video card. No improvement.
***Reformatted the hard drive and installed software again.
(As an aside - I am absolutely, 100% CERTAIN that the software is not causing conflict. The user had the same software always, this issue began about a month ago out of the blue with no software or hardware changes).
***It's on a corporate network, endpoint protection software is forced by AD. 100% certain as well, there is no malware, viruses etc - as mentioned, it was just reimaged yesterday and here's the problem again.
***All drivers are up-to-date, Windows Update up-to-date, devices with missing drivers have been disabled.
Here are the specs:
500 GB HDD
Intel Xeon Processor
8 GB RAM
Nvidia Quadro 600 GPU
Edit: 331.82 is driver version - seems to be stable on all other identical systems
The issue happens every evening. The odd thing is, the computer is idle, and has been for hours and it still happens. Seems to always be in the evening, but nothing happens then. The user - and everyone else - is gone. No other users report issues at that time. No corporate network policies, anything.
Any ideas? I'm about to throw this thing out the window.
Thanks so much.
I've been encountering an issue with a computer running Windows 7 Enterprise 64-bit and am not sure where to look. I never catch it in the act, but when the user gets to the computer in the morning, the computer appears to have restarted and is on System Restore.
I am going to attach a screenshot of the .dmp files in BlueScreenView. All of the filenames in the bottom pane are pretty much identical through all of the .dmp files. It seems to be caused by ntoskrnl.exe, but have no idea why.
http://s000.tinyupload.com/index.php?file_id=08207403975742420268
This is what I have tried:
***Switching out the current RAM with that out of an identical, working computer. No improvement.
***Did the same with the video card. No improvement.
***Reformatted the hard drive and installed software again.
(As an aside - I am absolutely, 100% CERTAIN that the software is not causing conflict. The user had the same software always, this issue began about a month ago out of the blue with no software or hardware changes).
***It's on a corporate network, endpoint protection software is forced by AD. 100% certain as well, there is no malware, viruses etc - as mentioned, it was just reimaged yesterday and here's the problem again.
***All drivers are up-to-date, Windows Update up-to-date, devices with missing drivers have been disabled.
Here are the specs:
500 GB HDD
Intel Xeon Processor
8 GB RAM
Nvidia Quadro 600 GPU
Edit: 331.82 is driver version - seems to be stable on all other identical systems
The issue happens every evening. The odd thing is, the computer is idle, and has been for hours and it still happens. Seems to always be in the evening, but nothing happens then. The user - and everyone else - is gone. No other users report issues at that time. No corporate network policies, anything.
Any ideas? I'm about to throw this thing out the window.
Thanks so much.