Very High Ping for no reason at all!!

[rikos]

I NEED HELP PLEASE MY PING IS TOO HIGH.
my internet was fine for over the last 4-5 years. i had a stable connection of 12Mbps download 1 upload and a ping that was <30. the last few weeks for a strange reason not only in games but even when i ping google.com the ping is >250. I called my Internet's provider technician home and he told me that my connection is perfect. even over the phone they performed some tests and told me that they had even put my line in a fast patch or something and they had make my connection speed evenmore stable by reducing the maximum Mbps. But the ping is too damn high and i dont know the reason. My Pc is connected through an ethernet cable to the modem and when i ping the default gateway adress the ping is always <1ms. i have turned off the wifi, close all the programs and randomly when i ping google.com at any time the ping is 250+ and in all games like LoL or CounterStrike the ping is alos around 300. i cant understand what is the reason as I always had a perfect connection. I bought a new modem, tried /flushdns , ipconfig /release , ipconfig /renew , uninstall/reinstall network card, play with the Ipv4 settings but nothing worked. .. what could be the case? the network card itslef? something in the settings? cause from the ISP/internet provider everything is fine...

 

[pcgaming98]

How many devices are in your network? Did you disable Windows Update? Perhaps another application is updating? Disable all updates during gametime.

 

[ronintexas]

What DNS servers are you using? If you are using your ISP's DNS servers, often times they will perform sub par. Try Google DNS: https://developers.google.com/speed/public-dns/

 

[Master Kittens]

DNS shouldn't effect latency in this way, the device only needs to use DNS to resolve the address once when initiating the pings, and the ping times would not be calculated in a way that would include the time to resolve the address through DNS.

You can run a tracert/traceroute to an internet address, such as google.com, you should get responses from most of the hops through the internet. You may have a few hops that timeout through the path, that is normal. You should be able to identify when the latency begins by doing this, as you'll see the round trip time for each hop, one (or several) should show excessive pings times.

If I read your post correctly, you already attempted to take everything off of the network, and connect a single PC directly to your modem, and still experience these issues? If that is the case, it seems very likely that the issue is on your ISPs end.

 

[rikos]

How many devices are in your network? Did you disable Windows Update? Perhaps another application is updating? Disable all updates during gametime.

windows update is disabled, nothing is updating and only my computer is connected to the internet through lan. WiFi is disabled!

 

[rikos]

DNS shouldn't effect latency in this way, the device only needs to use DNS to resolve the address once when initiating the pings, and the ping times would not be calculated in a way that would include the time to resolve the address through DNS.

You can run a tracert/traceroute to an internet address, such as google.com, you should get responses from most of the hops through the internet. You may have a few hops that timeout through the path, that is normal. You should be able to identify when the latency begins by doing this, as you'll see the round trip time for each hop, one (or several) should show excessive pings times.

If I read your post correctly, you already attempted to take everything off of the network, and connect a single PC directly to your modem, and still experience these issues? If that is the case, it seems very likely that the issue is on your ISPs end.

i did try traceroute to google.com and the times where very high in the last rows. only in the first one (which i think is the default gateway/modem's address the ping is <1ms. and yes only my computer is connected. my ISP told me many times that the connection is perfect. i have contact them many times and they dont seem to know what is wrong as they have perform many tests for my connection and everything was smooth acording to them. even in speedtest the ping sometimes is normal 8-30ms.. only in games, when pinging , tracerooting and in similar ways the problem is clear. right now the videos are even loading very slowly.. the games cant be played as the ping is too high.. i am thinking that the problem may occur from the network card... i mean a hardware problem may cause unstable ping right?

 

[Master Kittens]

Ah, sorry if I missed that detail - so the issue only occurs when you have a game running?

If that's the case, that points towards your computer, possibly hardware. Have you tried updating/reinstalling drivers?

Do you have any other computers that have this same issue?

When you are experiencing latency issues on your computer, do any other devices on the network show issues with their latency?

 

[Kewlx25]

Try doing a trace route to a target, like 8.8.8.8. Then try during your game play.

 

[pcgaming98]

Have you been using the same network setup for the past 4-5 years? Same router? Same modem? They could be aging.

 

[Urumiko]

You said you tried a traceroute to google?
You are correct that the 1st "hop" is your router,
The next is your local telephone exchange... is the ping time to this ok?
If it is bad, the problem is with your connection.

Try running many pings to this 2nd ip eg. "ping -n 100 -l 1000 x.x.x.x" and see if they drop

Have a look on the error counters for the wan connection. Are they high?