Question Very intermittent and recoverable "disk read error occurred"

Jan 14, 2022
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I fitted a SSD to my PC around 18 months ago, and since then it has been experiencing a very infrequent issue (once every 3-4 months), where Windows 10 will completely freeze (mouse, everything), and when I restart the PC it displays a black screen with "A disk read error occurred". Online articles seem to suggest that the disk has died, but I always find that the problem disappears after 4 or 5 restarts, and the PC is absolutely fine again (until next time). Occasionally we'll see a BSOD rather than Windows just freezing, but I can't recall the specific error message.

It's so infrequent that it's hard to spot a pattern as to when it occurs. I can say that it only ever happens when my daughter is playing Sims 4, which she plays for an hour or two most evenings. This is the only time the h/w is "pushed" at all. The PC isn't used for any other gaming, and the rest of the time it is used for "light duties" - mainly me working from home during the day over RDP, so the PC is on for 10+ hours per day, to put the infrequency of these crashes into context.

The latest crash was last night, and looking at Windows event viewer immediately before the crash, I can see quite a few errors over the space of 10-15 seconds, mainly a mix of
"The IO operation at logical block address 0x0..... for Disk 0 (PDO name: \Device\Ide\IdeDeviceP1T0L0-2) was retried"
and
"The driver detected a controller error on \Device\Ide\IdePort1"

Could these crashes be a sign that the SSD is starting to fail? It feels like problems would be more frequent if this was the cause.

Could loose/bad SATA cables produce these symptoms? Again it feels like the problem would be more frequent. As a precaution I'm going to order some new cables tonight, as that's a cheap and easy fix to try.

Can SSDs overheat? Given that it only happens when the Sims is running, then eventually starts working again after a few minutes, my gut tells me that it could be heat. Having said this, the case does have good ventilation with front and back fans, and I don't imagine that the Sims will be pushing the hardware to its limits! The SSD does sit in the bottom of the case underneath a HDD, so perhaps the air isn't circulating very well down there, so I can try moving it to see if that helps. Are there any Windows utilities to report disk temps, and if so what is a "normal" range?

It's an infrequent but frustrating issue, especially as my daughter is autistic, so when the PC crashes it triggers anxieties and worries about losing everything on the PC!
 
I fitted a SSD to my PC around 18 months ago, and since then it has been experiencing a very infrequent issue (once every 3-4 months), where Windows 10 will completely freeze (mouse, everything), and when I restart the PC it displays a black screen with "A disk read error occurred". Online articles seem to suggest that the disk has died, but I always find that the problem disappears after 4 or 5 restarts, and the PC is absolutely fine again (until next time). Occasionally we'll see a BSOD rather than Windows just freezing, but I can't recall the specific error message.

It's so infrequent that it's hard to spot a pattern as to when it occurs. I can say that it only ever happens when my daughter is playing Sims 4, which she plays for an hour or two most evenings. This is the only time the h/w is "pushed" at all. The PC isn't used for any other gaming, and the rest of the time it is used for "light duties" - mainly me working from home during the day over RDP, so the PC is on for 10+ hours per day, to put the infrequency of these crashes into context.

The latest crash was last night, and looking at Windows event viewer immediately before the crash, I can see quite a few errors over the space of 10-15 seconds, mainly a mix of
"The IO operation at logical block address 0x0..... for Disk 0 (PDO name: \Device\Ide\IdeDeviceP1T0L0-2) was retried"
and
"The driver detected a controller error on \Device\Ide\IdePort1"

Could these crashes be a sign that the SSD is starting to fail? It feels like problems would be more frequent if this was the cause.

Could loose/bad SATA cables produce these symptoms? Again it feels like the problem would be more frequent. As a precaution I'm going to order some new cables tonight, as that's a cheap and easy fix to try.

Can SSDs overheat? Given that it only happens when the Sims is running, then eventually starts working again after a few minutes, my gut tells me that it could be heat. Having said this, the case does have good ventilation with front and back fans, and I don't imagine that the Sims will be pushing the hardware to its limits! The SSD does sit in the bottom of the case underneath a HDD, so perhaps the air isn't circulating very well down there, so I can try moving it to see if that helps. Are there any Windows utilities to report disk temps, and if so what is a "normal" range?

It's an infrequent but frustrating issue, especially as my daughter is autistic, so when the PC crashes it triggers anxieties and worries about losing everything on the PC!
Run a pass of crystaldiskinfo and post a screenshot of the results.
 
Jan 14, 2022
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Nothing real bad shows.
It says your connected with a sata 2 port.
Is that how you have it connected?
I don't know, is the honest answer! What would I need to look for? Is sata 2 good or bad, and if the latter how would I change it?
 
Jan 14, 2022
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The motherboard is an Asus M5A78L-M LX3. I've just dug out the specs which say it only supports sata 2.
CPU is AMD FX-6300, 8Gb RAM, GeForce GT-640.
 

Karadjgne

Titan
Ambassador
Yes, SSDs can overheat, but generally they are not the cause of overheating, but the victim. If parked next/behind a heat source, such as too close to the back of the cpu or on top of a low efficiency psu that's taxed and running hot etc.

It's also possible your ssd just has a bad control board that likes to glitch every now and then, possibly due to heat, possibly just because.
 

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