Very odd router connectivity problem. I'm at my wit's end, don't know what else to do.

[viktorfluri]

So here's the issue, I've had Bell Fibe(300 down 150 up) for the past couple years and ever since the first day I've had trouble keeping my desktop connected to my router (A HomeHub 1000 at first which was then upgraded to a HomeHub 2000 because I complained about this very issue to Bell).

I sometimes completely lose connection to my router without warning and I have no idea why. During this loss of connection if I try to ping my router it comes back with request timed out. If I run the Windows 7 troubleshooter it will sometimes fix the problem and other times not. The times that it does fix it seems to be when the troubleshooter determines that my adapter needs resetting. The times that it doesn't fix it seems to state that it's an issue with my DNS.

All other devices (phone, laptop, Chromecast, tablet) retain their connection during this downtime. I have tried the Wi-FI through my installed Wi-Fi adapter, I have tried connecting directly to my router, I have tried direct connection with a power line adapter and I have also tried using my phone as a hot spot while connected by USB and the problem persists no matter which connection method I use.

I am also convinced that this happens constantly without completely losing connection because when I play online games it seems like I constantly lose connection for a few seconds then get caught up. I play Diablo 3 with my girlfriend and she will play on her laptop without issue while I just constantly lose connection a few seconds at a time until eventually I just completely drop. This also happens in Path of Exile and to lesser extent in other online games I play. It's just more noticeable in those types of games. This will also sometimes happen even if I just try to watch a Youtube video but oddly enough doesn't happen on Netflix. Like I said it's very bizarre.

Thinking about it, it seems like it's more likely to happen when I do something that uses a larger amount of bandwidth because when I'm just browsing the internet it never happens. I even tried to use the tool that checks if your ISP is throttling you but it did not show that they were. I've tried changing the settings on Windows 7, changing some settings in my router, updating drivers for my adapter/motherboard. Nothing works.

Even the possibility of the issue being specific to certain games/sites/services doesn't make sense because it only happens on my desktop and not other devices within the same network.

I will gladly provide any additional information. Any help would be GREATLY appreciated, I have driven myself crazy these pas couple years trying to figure it out!

Specs:

- i5-4590
- GTX 950 (2gb)
- 8gb Ram
- 250gb SSD
- Gigabyte B85M-D3H
- D-Link AC1200 Dual Band PCIe

 

[Ralston18]

Start by checking the antennas on the D-Link AC1200 adapter. Have they gotten mixed up or otherwise tangled into other cables?

Are the antennas, firmly screwed into place? Have you tried antenna extenders to raise the antennas up and about. May improve transmission and reception.

Unplug your computer. Open the case and reseat all internal components: chips, memory modules, cards, jumpers, and cables.

Ensure that everything is fully and firmly seated in place. Components do loosen up with time and can cause intermittent losses of connectivity.

Is the inside of the case clean? I.e., full of dust (especially on fans and head conductors), hair, paper scraps, dried bugs, etc.?

If not clean then get a can of compressed air, read the instructions or google for "how-to's", and clean your computer.

Do so carefully. And as always, backup your data, backup again, and verify that the backup's work before beginning.