Question VIA USB 2.0 Hub: "This device cannot start. (Code 10)" and "STATUS_DEVICE_NOT_CONNECTED" ?

[BlueFeather]

This device cannot start. (Code 10)

STATUS_DEVICE_NOT_CONNECTED


VUSB\VID_2109&PID_3431&REV_0420
VUSB\VID_2109&PID_3431

 

[Alabalcho]

What are your system specs:

• laptop / desktop?
• MB?
• OS?

 

[Colif]

what motherboard are you using?
short search shows some Gigabyte models
seems they control usb 2 & 3

 

[BlueFeather]

Desktop PC
Motherboard MSI X470 GAMING PRO CARBON (MS-7B78)
Operating System Windows 11
64GB of Ram
2 2tb ssd and one 1tb hdd
CPU AMD Ryzen 7 2700 Eight-Core Processor

I uninstalled and reinstalled the drivers and it seams to have fixed it'self for now
but thos could be the famous last words that jinx it...

 

[Colif]

There shouldn't be any USB drivers for win 11. Windows should look after it all.
What drivers did you reinstall? It should be the chipset drivers if anything at all.
I don't see any mention of VIA on here

AMD® X470 Chipset

• 1 x USB 3.1 Gen2 (SuperSpeed USB 10Gbps) Type-C port on the back panel
• 1 x USB 3.1 Gen2 (SuperSpeed USB 10Gbps) Type-A port on the back panel
• 4 x USB 3.1 Gen1 (SuperSpeed USB) ports available through the internal USB 3.1 Gen1 connectors
• 6 x USB 2.0 (High-speed USB) ports (2 Type-A ports on the back panel, 4 ports available through the internal USB 2.0 connectors)

AMD® CPU

• 4 x USB 3.1 Gen1 (SuperSpeed USB) Type-A ports on the back panel

https://www.msi.com/Motherboard/X470-GAMING-PRO-CARBON/Specification

Even looking at windows 7 area, the only drivers are AMD USB drivers. No VIA?
https://www.msi.com/Motherboard/support/X470-GAMING-PRO-CARBON#down-driver&Win7 64

 

[BlueFeather]

i found the win 8 drivers VIA_XHCI_Driver_V4.00B_WithAp.exe


sofar the issue seams to have fixed at least i think they were win 8

 

[Colif]

i found the win 8 drivers VIA_XHCI_Driver_V4.00B_WithAp.exe


sofar the issue seams to have fixed at least i think they were win 8

yeah, those are win 8. According to search results anyway, could be relabelled win 7 drivers too.

hard to tell if they for your board though as MSI don't list win 8 on the board drivers list.
VIA no longer make it - https://www.via-labs.com/product_show.php?id=51

I can't find any links to Via and that motherboard. It is very strange but if it fixed it, shrug?
Win 8.1 has USB 3 built in, same as 10 did, but I do recall needing Via drivers on some boards.

 

[BlueFeather]

I have to go into device manager after every reboot and manual search the drivers from the let me pick off a list,
the product is a SIIG Legacy and Beyond Series PCIe to USB 3.0 7-Port PCI Express Card I got off of Amazon that

my question is why make a product just to not support it after a month
any recommendations on a replacement 7 port USB card for PCIE?

 

[Colif]

well, that explains where Via comes in

Chipset: VIA VL805 + VL813
https://www.siig.com/usb-3-0-7-port-ext-pcie-host-adapter.html

if you had mentioned that a few posts ago I would have realized.

its always possible they aren't aware device doesn't work with win 11.

there is one made by cruxtec but it uses the same two chips.
I could almost bet you the 7 port PCI card by Startech also uses same 2 chips.
i can't tell with this one but probably the same chips - http://my.orico.cc/goods.php?id=6585

why do you need 7? can't you use a USB hub?

 

[BlueFeather]

I just prefer internal to external hardware whenever possible
I already have enough cables to manage and don't want to chance overloading a circuit breaker

looks like Oricho diver page just redirects to the front page and the email them form has a JavaScript error
can't even bother to hire a competent webmaster...

 

[BlueFeather]

it says Sorry the install wizard can't find the proper component for the current platform