video playback problems

[Guest]

Archived from groups: microsoft.public.windowsxp.video (More info?)

First ever post from a computer newbie.

I have windows xp ofice; just downloaded windows player 10.

When I open an email (outlook) attachment, the player opens, the video plays
but there is no picture. Any suggestions? Thanks.
--
hockey19

 

[Guest]

Archived from groups: microsoft.public.windowsxp.video (More info?)

"hockey19" <hockey19@discussions.microsoft.com> wrote in message
news:1831F69E-CEAB-415B-ABF9-F0BF69D8D338@microsoft.com...
> First ever post from a computer newbie.
>
> I have windows xp ofice; just downloaded windows player 10.
>
> When I open an email (outlook) attachment, the player opens, the video
plays
> but there is no picture. Any suggestions? Thanks.

What is the file extension of the attachment in question? Is it an avi
file?

--
Ian.